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ISP Network Support Engineer

PavagoRemote — Colombia
Remote Full-time

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Qualifications

Strong troubleshooting skills in network systems. Experience with ISP technologies and protocols. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.

About the job

Pavago is looking for an ISP Network Support Engineer to help maintain and improve network services for clients across Colombia. This fully remote position centers on supporting customers and ensuring reliable connectivity.

Role overview

This role involves working directly with clients to troubleshoot and resolve network issues. You will also assist in rolling out new services and contribute to keeping customers satisfied with prompt, effective support.

What you will do

  • Respond to client inquiries and resolve network-related problems
  • Support the deployment and configuration of new ISP services
  • Maintain a high standard of customer service throughout all interactions

Location

This is a remote role based in Colombia.

About Pavago

Pavago is a leading provider of innovative ISP solutions, dedicated to delivering high-quality internet services and exceptional customer support. Our team is committed to fostering a dynamic work environment where creativity and collaboration thrive.

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