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Network Support Engineer

NomiosLeiden, Zuid-Holland, Netherlands
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience with networking technologies, specifically in routing and switching protocols. Familiarity with firewall technologies is an advantage. Fluency in both English and Dutch is required. Strong customer-facing communication skills with a customer-oriented approach. Possession of a CCNA/JNCIS/ACE-A certification or equivalent; certifications in multiple vendor technologies are a plus. At least 2-3 years of relevant experience in the ISP, MSP, or Telecom sectors.

About the job

Join the Nomios Team!
At Nomios, we are committed to providing state-of-the-art network and security solutions that empower businesses worldwide. Our dedication to innovation and excellence fuels our passion for tackling new challenges. We invite you to be part of our dynamic team as a Support Engineer, where you'll play a crucial role in diagnosing and resolving issues in both LAN and WAN environments, ensuring seamless network operations.

Key Responsibilities:

  • Diagnose and troubleshoot issues within LAN and WAN environments.

  • Utilize our Incident Management System to log and monitor new and existing cases.

  • Address and resolve alerts and incidents in accordance with defined SLAs across all priority levels.

  • Manage customer inquiries via calls, portal requests, and emails.

  • Resolve incidents ranging from simple to medium complexity.

  • Participate in rotational shifts, including weekends, in a 'follow the sun' model across two global locations.

  • Ensure effective handovers between shifts.

  • Implement standard changes as requested by customers and internal teams.

  • Handle escalations following established processes and procedures.

About Nomios

Nomios specializes in delivering innovative network and security solutions designed to drive business success on a global scale. Our team is passionate and skilled, committed to excellence and continuous improvement.

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