About the job
IT Manager, Internal Platform & Operations
Company Overview
Maven AGI is transforming the landscape of enterprise customer support by creating a faster, more efficient, and cost-effective AI-native platform. Our team comprises seasoned professionals from top technology firms, dedicated to building scalable systems that genuinely enhance customer experiences.
The Role
In this innovative role, you will take charge of an automation-first, software-defined IT platform that is integral to our operations. Your primary objective will be to enhance our existing systems, covering identity management, device administration, infrastructure-as-code, and helpdesk workflows, into a more intelligent, assisted internal system.
You'll lead the next phase by integrating agent-assisted workflows utilizing Maven AGI and cutting-edge AI tools, ensuring improved IT operations while maintaining essential human oversight.
Your responsibilities will span:
- Identity and access management
- Device management
- SaaS and internal systems administration
- Infrastructure-as-code deployment
- Office networking and conference system management
This role sits at the convergence of IT, infrastructure, and internal platform engineering.
What You’ll Do
Own the IT Platform
- Manage and enhance our identity, device management, and SaaS systems
- Ensure systems are reliable, secure, and user-friendly
- Approach IT as a product rather than a support function
Expand Infrastructure-as-Code for IT
- Build and enhance our IT IaC system using Pulumi
- Strive for more declarative approaches in:
- User lifecycle management
- Access control
- Policy enforcement
- Integrate with ticketing and approval workflows
Introduce Agent-Assisted Workflows
- Implement Maven AGI and other AI tools into IT operations to streamline processes and improve efficiency.
