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IT Manager, Internal Platform & Operations

Maven AGIBoston
On-site Full-time

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Experience Level

Manager

Qualifications

We are looking for a candidate with strong experience in IT management, particularly in the areas of automation, infrastructure management, and AI integration. The ideal candidate will possess:Proven experience in managing IT platformsExpertise in identity and access management, device management, and SaaSStrong skills in infrastructure-as-code, particularly with tools like PulumiExcellent problem-solving abilities and a proactive mindsetExperience implementing AI technologies in IT operationsStrong communication skills and the ability to work collaboratively in a team environment

About the job

IT Manager, Internal Platform & Operations

Company Overview

Maven AGI is transforming the landscape of enterprise customer support by creating a faster, more efficient, and cost-effective AI-native platform. Our team comprises seasoned professionals from top technology firms, dedicated to building scalable systems that genuinely enhance customer experiences.

The Role

In this innovative role, you will take charge of an automation-first, software-defined IT platform that is integral to our operations. Your primary objective will be to enhance our existing systems, covering identity management, device administration, infrastructure-as-code, and helpdesk workflows, into a more intelligent, assisted internal system.

You'll lead the next phase by integrating agent-assisted workflows utilizing Maven AGI and cutting-edge AI tools, ensuring improved IT operations while maintaining essential human oversight.

Your responsibilities will span:

  • Identity and access management
  • Device management
  • SaaS and internal systems administration
  • Infrastructure-as-code deployment
  • Office networking and conference system management

This role sits at the convergence of IT, infrastructure, and internal platform engineering.

What You’ll Do

Own the IT Platform

  • Manage and enhance our identity, device management, and SaaS systems
  • Ensure systems are reliable, secure, and user-friendly
  • Approach IT as a product rather than a support function

Expand Infrastructure-as-Code for IT

  • Build and enhance our IT IaC system using Pulumi
  • Strive for more declarative approaches in:
    • User lifecycle management
    • Access control
    • Policy enforcement
  • Integrate with ticketing and approval workflows

Introduce Agent-Assisted Workflows

  • Implement Maven AGI and other AI tools into IT operations to streamline processes and improve efficiency.

About Maven AGI

At Maven AGI, we are revolutionizing the enterprise customer experience by leveraging cutting-edge AI technologies. Our mission is to deliver superior support solutions that are not only fast but also cost-effective, transforming the way businesses interact with their customers. Join us to be a part of a talented team that is committed to building functional and scalable systems.

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