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IT Support Technician

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:• 3+ years of experience in the IT support sector.• Proficient in Active Directory, Networking, Windows Server, Backup Technologies, VMware, and Cisco.• Strong problem-solving and customer service skills.• Relevant certifications such as MCSE, MCSA, MCITP, or CCNA are preferred.

About the job

IT Support Technician

About the Company:

Focus IT Recruitment is proud to partner with a reputable and well-established IT support firm known for its commitment to excellence in customer service and technical support.

Role Overview:

As a result of continued growth within the industry, we are seeking a driven and enthusiastic individual to enhance their skills in the support sector and strengthen our existing team.

Key Responsibilities:

  • Investigate and document customer-reported issues effectively.
  • Manage and resolve service requests related to various technologies, including workstations, servers, printers, networks, and vendor-specific software and hardware.
  • Offer remote and telephone support for client networks and applications.
  • Provide technical desktop assistance and project support to the team.

Candidate Profile:

The successful candidate will possess over 3 years of experience in the support sector.

This is a fantastic opportunity to join a rapidly growing company and engage in exciting projects.

In return, our client offers a clear career progression path alongside a competitive salary and attractive company benefits.

Essential Skills:

  • Proficient in Active Directory Administration, including new user setups (User Accounts, O365 Mailboxes).
  • Networking expertise covering ADSL Broadband, Local Area Networks, Switches, and VLANs.
  • Experience with Windows Server 2008/2010/2012.
  • Familiarity with Backup Technologies.
  • Knowledge of VMware vCenter.
  • Experience with Cisco Switches and Routers.
  • Strong troubleshooting skills with Windows operating systems (XP, Vista, 7, 8, 10) and Microsoft Office (2003-2016).
  • Ability to install, configure, upgrade, and relocate PC hardware, software, and printing devices.
  • Effective communication and customer service abilities.
  • Quick adaptability to new applications and technologies.

Qualifications such as MCSE, MCSA, MCITP, or CCNA are highly advantageous.

Location:

This role is based in Leicester and is easily accessible from Rugby, Coventry, Loughborough, Corby, Nuneaton, Derby, Nottingham, Hinckley, Kettering, Market Harborough, Lutterworth, and surrounding areas.

About Focus IT Recruitment

Focus IT Recruitment is a leading recruitment agency specializing in the IT sector, recognized for connecting talented individuals with innovative companies.

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