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Junior Product Implementation Specialist

MyDrWarsaw
On-site Full-time

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Experience Level

Entry Level

Qualifications

Essential Qualifications:Experience in client interaction, particularly in onboarding or training scenarios. Proficiency in understanding and explaining new technologies. Strong communication skills and a client-focused mindset.

About the job

MyDr, part of the Docplanner group alongside m.in and ZnanyLekarz, develops and improves cloud-based Electronic Medical Documentation (EDM) and clinic management software. Since 2017, MyDr has served over 65,000 users, supporting safe and efficient medical practice operations across Poland.

As a Junior Product Implementation Specialist based in Warsaw, this role centers on helping clinics in the Mazowieckie and Łódzkie regions adopt MyDr's system. Around 70% of implementations take place on-site, where hands-on support and training are essential. The position is part of the Onboarding team and involves both technical setup and relationship-building with medical staff.

What you will do

  • Lead product training sessions for new clients, both online and in person, to demonstrate system features and help clinics get the most from MyDr.
  • Support clinics with initial program configuration on their first day using the system.
  • Maintain strong, professional relationships with medical facilities to reinforce the company's reputation.
  • Deliver consistently high-quality training and communication during every interaction.
  • Work closely with colleagues from m.in, as well as sales, product, and helpdesk teams.
  • Contribute to new projects as MyDr continues to grow and innovate.

Requirements

  • Experience working with clients, especially in onboarding or product training, is highly valued.
  • Comfort with new technologies and the ability to explain technical tools clearly to others.
  • Strong communication skills, openness, and attention to client needs.

About MyDr

MyDr is a leading provider of cloud-based electronic medical documentation solutions in Poland, dedicated to enhancing healthcare management through innovative technology.

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