About the job
Hello!
We are SFORS , a trading company where traders achieve success!
We specialize in trading on global financial markets and are one of the key players in the prop trading sphere and leaders in the pre-market sector.
For 20 years, the company has thrived in the stock market, thanks to substantial investments in trader development, trading technologies, progressive risk management models, and the creation of effective trading strategies, all designed to help traders succeed.
SFORS operates solely with its own funds and does not involve external investments.
We are looking for a L1 Support Specialist to join our IT Support team.
Work Schedule: day shifts (10:00-18:00) and evening shifts (15:00-23:00)
The company provides taxi reimbursement for evening shifts.
Main Responsibilities:
ServiceDesk Request Handling: Prioritization, classification, and escalation of requests to L2 according to SLA.
User Onboarding: Preparing equipment for new employees, installing OS, software, and configuring workstations.
Hardware and Software Support: Installation, configuration, and troubleshooting of hardware and software.
Workstation Maintenance: System updates, component replacement, and technical upkeep.
PC Diagnostics and Repair: Identifying issues, repairing, and organizing service maintenance.
Peripheral Support: Assisting with printers, scanners, conference systems, and other equipment.
Asset Management: Tracking issued and returned equipment, ensuring data accuracy.
Candidate Requirements:
Deep understanding of PC hardware and computer technology principles.
Proficient in Windows 10/11 and MacOS at an administrative level.
Experience with ServiceDesk systems.
Basic knowledge of networking technologies (TCP/IP, routing, network equipment configuration).
Experience in configuring and supporting peripheral devices.
English proficiency at A2 level or higher.
Client-oriented with excellent communication skills.
Disciplined and able to work collaboratively within a team.
We Offer:
Opportunities for professional growth and development.
A supportive work environment with a focus on innovation.
