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L3 Production Support Engineer (Java, SQL, Linux)

EncoraBrazil
On-site Full-time

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Experience Level

Experience

Qualifications

Essential SkillsBachelor’s degree in Computer Science, Information Technology, or a related field. Proven experience in L3 support or similar roles. Strong proficiency in Java programming and application support (REST API, Servlet, JavaScript/HTML, JSP, JDBC, Struts, Hibernate, Spring). Excellent troubleshooting skills and a solid understanding of Linux environments. Ability to communicate effectively with technical and non-technical stakeholders. Experience in mentoring junior team members.

About the job

Location: São Paulo, Brazil
Job Mode: Full-time
Work Mode: In-Person

Role overview

The L3 Production Support Engineer at Encora focuses on solving support challenges, improving operational processes, and automating solutions for recurring issues. Deep knowledge of Java is essential, along with strong communication skills to support technical discussions and translate business needs into technical plans. The position is responsible for ensuring secure, scalable, and high-quality solutions are delivered.

What you will do

  • Investigate and resolve support issues in partnership with senior external clients, internal stakeholders, and various engineering teams.
  • Mentor and guide junior team members to help resolve issues efficiently.
  • Develop and refine the Site Reliability Engineering (SRE) strategy to improve platform scalability, reliability, and performance.
  • Automate manual processes to increase efficiency and reduce risks.
  • Troubleshoot and resolve complex technical problems, collaborating with cross-functional teams as needed.
  • Work closely with engineering to address client issues.
  • Participate in on-call rotations and respond to incidents as required.
  • Continuously improve processes and systems to enhance reliability and minimize risks.
  • Propose and influence improvements to the roadmap for better client experiences.
  • Create documentation and code snippets for both clients and internal engineering teams.

Key skills

  • Strong background in Java
  • Experience with SQL and Linux environments
  • Excellent communication skills for technical discussions and translating business needs

About Encora

Encora is a dynamic technology services company committed to delivering innovative solutions that drive business success. Our team of experts collaborates closely with clients to understand their unique challenges and develop tailored strategies that enhance performance and optimize operations.

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