About the job
Are you passionate about making a meaningful difference in the workplace? Do you aspire to transform lives through impactful training and development? If so, we have the perfect opportunity for you! UXBERT Labs, a leading digital and user experience design agency in the GCC, collaborates with major regional and global brands such as STC, Amazon, and Gucci.
Part of the Supertech Group, which also includes Hala Yalla, Saudi Arabia’s premier event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA, we are committed to innovation and excellence.
Position Overview:
The Training & Development Lead will design, implement, and oversee comprehensive learning programs aimed at enhancing skills in UX, CX, and digital transformation. This role is pivotal in ensuring exceptional training experiences that foster effective learner outcomes and sustain operational excellence across all learning initiatives.
Core Responsibilities:
1. Curriculum & Program Development
- Develop and sustain thorough training programs for UXBERT audiences.
- Create engaging learning materials, toolkits, and case studies derived from real project experiences and industry best practices.
- Incorporate learning materials that focus on AI and emerging technologies and their relevance in UX/CX.
- Align content with learner needs, current market trends, and organizational goals.
- Establish evaluation criteria, learning standards, and certification frameworks.
2. Training Delivery & Facilitation
- Conduct workshops, masterclasses, and training sessions tailored for diverse audiences.
- Represent the department at major conferences, panels, and workshops, showcasing exceptional communication and presentation skills.
- Collaborate with internal teams to ensure training is practical, actionable, and aligned with organizational processes.
- Monitor learner engagement, comprehension, and outcomes, and implement enhancements as necessary.
3. Operational Management
- Oversee training logistics, enrollment, certification, and reporting processes.
- Develop workflows for instructor management and learner support.
- Maintain operational quality, efficiency, and consistency across all training initiatives.
4. Team Leadership & Development
- Mentor and manage a team of trainers and coordinators.
- Promote a collaborative and professional learning environment.
Support ongoing professional development and performance management for training staff.
