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Lead Product Manager - Member Experience & Platform

FoundersCardNew York
On-site Full-time $180K/yr - $220K/yr

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Experience Level

Manager

Qualifications

- 6+ years of product management experience, especially in consumer-facing (B2C) roles.- Demonstrated success in leading the development of core mobile/web experiences and high-engagement features.- Knowledge of AI-driven customer interfaces, conversational UX, or personalization systems.

About the job

Be a part of our vision to enable founders and innovators to accelerate their growth, enhance their lives, and gain greater access to opportunities.

FoundersCard is a distinguished membership platform tailored for entrepreneurs, executives, and innovators, boasting a community of over 250,000 members globally. Our members benefit from exceptional access to exclusive travel advantages, business resources, and a carefully curated network of influential leaders, all designed to expedite their success.

We are embarking on an exciting new era of product innovation and are in search of a Lead Product Manager to spearhead and enhance the core member experience across our platform. This encompasses our member web interface, mobile application, partner integrations, and our forthcoming AI-driven tools.

This role offers high impact and autonomy for a strategic thinker who can move rapidly and collaborate effectively with design and engineering teams to create a product that our members will cherish.

Your Responsibilities
- Core Member Experience: From onboarding to renewal, you will define and enhance the digital journey for our members, ensuring immediate and intuitive value.
- Mobile and Web Experience: Lead the redevelopment of our mobile application while optimizing the web benefits home to guarantee satisfaction and a premium experience.
- AI-Powered Features: Oversee the development of our AI Concierge and other machine learning-driven functionalities that facilitate quicker member value access.
- Benefit Integrations: Streamline how benefits are presented, activated, and utilized, minimizing friction and enhancing engagement for seamless redemption.
- Engagement and Satisfaction: Take ownership of crucial product KPIs including NPS, platform engagement, and retention, while consistently refining the experience through insights and iterations.

What You Will Do
- Define product strategy and convert it into prioritized roadmaps, clear briefs, and MVPs.
- Develop features and capabilities to drive our KPIs by leveraging cross-functional collaboration with engineering, design, marketing, and partnerships.
- Conduct and synthesize user research, usability testing, and behavioral analytics.
- Scope and deliver experiments, A/B tests, and iterative enhancements across the platform.
- Represent the member's voice while striking a balance between user needs, business objectives, and technical limitations.
- Own key systems and experiences across web and mobile, ensuring they scale with quality.

Qualifications
- 6+ years of product management experience, particularly in consumer-facing (B2C) roles.
- Proven track record in leading the development of core mobile/web experiences and high-engagement features.
- Familiarity with AI-powered customer interfaces, conversational UX, or personalization systems.

About FoundersCard

Join FoundersCard, a premium membership platform designed for entrepreneurs and innovators, providing access to exclusive benefits and a powerful network to foster success.

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