Lifecycle & CRM Lead

LucisParis

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To succeed in this role, you should have a strong background in customer relationship management, data analytics, and marketing strategies. Proven experience in enhancing customer retention and engagement metrics is essential.

About the job

Transforming preventive health into a standard for every individual across Europe.

Our Mission

At Lucis, we are committed to revolutionizing healthcare from reactive to preventive. Our goal is to create the operating system for human longevity, enabling individuals to enjoy healthier, longer lives. Discover more about our vision and values here.

Your Role

We are seeking a dynamic Lifecycle & CRM Lead to take charge of the entire customer journey post-registration, focusing on activation, onboarding, engagement, retention, and referral. This is a unique opportunity to build and innovate without constraints, providing a direct impact on the key metrics that drive our business.

Retention is as critical as acquisition; a 10% enhancement in churn equates to the financial impact of acquiring an additional 10% of customers at zero cost. This role serves as that pivotal lever.

As an individual contributor, your responsibilities will include:

Managing activation flows from registration to conversion into paying customers.
Designing and refining onboarding sequences from purchase to receiving the first blood results.
Developing and executing email and SMS marketing strategies from start to finish, including crafting compelling copy.
Establishing customer segmentation logic and scaling behavioral personalization.
Enhancing subscription renewals and boosting repeat purchase rates.
Revamping and optimizing our underperforming referral program.
Monitoring and analyzing retention metrics, conducting cohort analyses, and evaluating NPS and LTV across all lifecycle programs.

Who You Are

You are passionate about advancing human health and are eager to contribute to solutions that promote longevity. You thrive in fast-paced environments, swiftly transitioning from ideas to execution, and take full ownership of your initiatives. You excel when collaborating with like-minded, talented individuals.

You relish learning through action and view feedback as a valuable resource. You leverage AI intuitively, enhancing your efficiency and vision.

You will thrive in this role if you:

Are excited about crafting innovative customer journeys.
Possess a data-driven mindset.
Enjoy collaborating with cross-functional teams.

About Lucis

Lucis is at the forefront of transforming healthcare into a preventative model, focusing on the long-term health and longevity of individuals. We are dedicated to building innovative solutions that empower people to lead healthier lives.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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