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Live Operations Specialist (Freelancer) at acommerce | Bangkok

AcommerceBangkok, Thailand
On-site Contract

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Experience Level

Experience

Qualifications

Qualifications:Exceptional attention to detail with a proactive approach to identifying and resolving potential issues. Strong ability to discern inappropriate content and a commitment to maintaining a positive online community. Excellent communication and collaboration skills to effectively work within a team structure. Ability to remain composed under pressure and make rapid decisions in dynamic situations. Proficiency in both Thai and English to comprehend viewer comments and communicate effectively. Solid technical skills with experience in live streaming software and platforms (experience with OBS, TikTok Live, Shopee Live, and Lazada Live is a plus). A degree in a relevant field is preferred.

About the job

Responsibilities:

  • Technical Expertise:
    • Oversee live stream software (OBS, TikTok Live Studio) and various platforms (TikTok Live, Shopee Live, Lazada Live) to ensure seamless performance and promptly address any technical issues.
    • Continuously monitor live streams for technical disruptions and implement immediate solutions to maintain broadcast quality.
    • Maintain a comprehensive understanding of streaming protocols and best practices across multiple platforms.
  • Content Moderation:
    • Vigilantly monitor chat messages and viewer comments to identify and eliminate inappropriate content, hate speech, or breaches of community standards.
    • Swiftly manage comments to foster a welcoming and inclusive atmosphere for all viewers.
    • Collaborate effectively with the live anchor to address viewer inquiries or concerns requiring moderator intervention.
  • Stream Support:
    • Assist the live anchor with pre-stream preparations, including equipment setup and software testing.
    • Ensure the accuracy of scripts and product information while providing real-time support during live broadcasts.
    • Compile reports on live stream performance metrics (viewership, engagement) for subsequent analysis.
  • Teamwork and Communication:
    • Work collaboratively with the live anchor, marketing team, and technical staff to guarantee a smooth live streaming experience.
    • Effectively communicate any technical challenges or moderation needs to the live anchor and relevant team members.
    • Exude a positive and professional demeanor within the team environment.

About Acommerce

acommerce is a leading e-commerce enabler in Southeast Asia, providing innovative solutions to help businesses thrive in the digital marketplace. Based in Bangkok, we are dedicated to enhancing the online shopping experience for consumers and driving growth for our partners.

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