About the job
JOB ID: FEQ327R155
Location: London, UK
As the Manager of Delivery Solutions Architects, you will play a pivotal role in building and leading a high-performing team of Delivery Solution Architects (DSAs). You will work in close partnership with Sales, Pre-Sales, Professional Services, and Partners teams throughout the UK to define the post-sales delivery strategy for our prominent clients, directly reporting to the UK Senior Solutions Architect and Delivery Solutions Architect leader.
DSAs work collaboratively with sales and engineering teams to enhance customer adoption and growth. They are instrumental in guiding complex customers to extract maximum value and return on investment from our platform. This hybrid role requires a blend of commercial acumen to foster customer relationships and technical expertise across Databricks products, engaging with all organizational levels to promote adoption.
Your role will focus on three main areas:
- People: Recruit, coach, and empower a diverse team to ensure our customers achieve success with their delivery roadmap.
- Business: Drive regional growth by positioning your team’s services effectively with our customers and creating a consistent pipeline of DSA subscriptions.
- Leadership: Serve as the technical sponsor and thought leader for select key customers.
Alongside your team, you will contribute to the development of resources that enhance the Delivery Solution Architect practice, ensuring effectiveness and consistency in client interactions.
Impact You Will Make:
- Manage a diverse team of Delivery Solution Architects to meet customer, company, and team objectives (business value, usage growth, career development, and recruitment).
- Distribute accounts and tasks among team members for optimal customer service coverage and workload balance.
- Motivate the team to prioritize customer satisfaction by understanding their objectives, use cases, and Databricks technology.
- Collaborate with Sales, Pre-Sales, and Professional Services teams to accelerate customer growth.
- Work with teams to mitigate customer risks and assist in escalation processes.
- Lead initiatives to monitor customer progress and forecast growth.
- Provide insights to enhance and refine internal processes and customer success service offerings.
- Encourage cross-functional programs, strategies, and documentation.
