About the job
At Thought Machine, we are on a daring mission to eliminate the burdens of legacy technology from banks worldwide. Our innovative core and payments technology, designed to operate seamlessly in the cloud, lays the groundwork for a modern banking experience. The challenge we have undertaken is significant, and it requires exceptional talent working collaboratively to create innovative solutions.
Having rapidly expanded over recent years, our team has grown to over 550 members across London, New York, Singapore, Sydney, and our new Engineering Hub in Lisbon. With over £500m raised in funding from esteemed investors such as Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, and Standard Chartered Ventures, we are well-positioned for continued growth.
Our culture fosters an environment where our team can produce top-tier work in the industry while enjoying the process. Frequently highlighted for our outstanding workplace culture, we have earned accolades from Sifted magazine for having one of the highest Glassdoor ratings among UK fintech companies and for our generous employee share package. Recognized as one of the world's most innovative fintech companies by Global Finance Magazine and celebrated by the Financial Times as one of Europe’s fastest-growing companies for two consecutive years, we are also proud to be named a UK Best Employer for 2026.
As the Regional Client Success Managing Director, you will be responsible for ensuring the overall success, profitability, and health of all client relationships within your region, overseeing the delivery of contracted volumes, milestones, and outcomes.
In this pivotal role, you will lead the regional Client Success function, directly managing Client Success Directors (CSDs). You will hold full P&L responsibility for Client Success in the region, which includes services revenue, cost management, and margin performance.
As the senior executive responsible for client outcomes, you will act as the escalation point for client issues, represent the company in client steering committees, quarterly business reviews, and executive forums, and ensure alignment across Client Success, Support, Engineering, and Commercial teams to meet client commitments.
While this role does not involve direct sales targets for new scopes outside existing contracts, you will play a crucial role in partnering with Sales and Account Management leadership to facilitate sustainable account growth.
