About the job
Intercom is an innovative AI Customer Service company dedicated to empowering businesses in delivering outstanding customer experiences.
Our leading AI agent, Fin, sets the benchmark in customer service technology, enabling businesses to provide continuous, high-quality support while enhancing their customer interactions. By integrating with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, which seamlessly combines AI capabilities with human expertise for more intricate customer inquiries.
Established in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining customer service standards. Our core values drive us to challenge the status quo, act with urgency, and consistently create exceptional value for our clients.
What’s the opportunity?
We are on the lookout for a motivated and experienced Account Executive to join our dynamic team. This role is crucial in driving our new business initiatives within the Mid-Market and Enterprise sector, utilizing your expertise to build and sustain significant client relationships. If you are passionate about consultative sales and eager to make a remarkable impact, this is your chance to shine!
What will I be doing?
- Product Evangelism: Advocate for Intercom’s product, enhancing its presence and growth in the Mid-Market and Enterprise segments.
- Sales Cycle Management: Manage the entire sales cycle for Mid-Market/Enterprise customers, from initial outreach to deal closure, employing a consultative, values-based sales methodology.
- Forecasting & Reporting: Provide precise sales forecasts and maintain transparency on revenue performance.
- Product Knowledge: Stay updated with our evolving product offerings and sales processes.
- Tailored Demonstrations: Create and present customized product demonstrations tailored to specific client needs.
- Team Development: Participate in mentoring and training initiatives within the sales team.
- Customer Advocacy: Serve as the voice of the customer to internal stakeholders, including Marketing and Product teams.
What skills do I need?
- Sales Expertise: A minimum of 5+ years in an Account Executive role, with at least 3+ years in a SaaS environment.
- Track Record: Demonstrated success in driving revenue growth and client satisfaction.
