About the job
Tend focuses on providing dental care that combines clinical expertise with thoughtful service. Every patient interaction aims to be comfortable and attentive, reflecting the company’s commitment to a welcoming experience.
Role overview
The Patient Care Coordinator acts as the first point of contact for patients at Tend’s Boston studio. This position blends hospitality, clinical coordination, and financial guidance to help each patient feel supported from arrival to departure. Coordinators play a key role in making visits smooth, organized, and personal, serving as a trusted partner throughout the patient journey.
What you will do
- Welcome patients and create a friendly atmosphere from check-in through check-out.
- Manage the front desk process with attention to detail and care.
- Clearly explain treatment plans and help patients understand their options and next steps.
- Discuss financial matters, including insurance coverage, patient responsibilities, and payment choices.
- Assist the Studio Manager with daily operations such as opening, closing, and scheduling.
- Coordinate with dentists, hygienists, and other team members to ensure a cohesive patient experience.
- Join daily team huddles to review schedules and patient needs.
- Keep patient records accurate and organized.
- Arrange referrals and follow-up appointments with other Tend studios or specialists as needed.
- Respond to patient questions with professionalism and warmth.
- Address concerns promptly using sound judgment and available resources.
- Maintain a clean, organized, and compliant front-of-house area.
- Support studio goals through effective scheduling and encouraging case acceptance.
Who thrives here
This role suits those who care deeply about service, communicate clearly, and enjoy working as part of a team. Patient Care Coordinators at Tend help build a culture that values patient satisfaction and supports studio excellence through collaboration and attention to detail.
