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Principal Implementation Engineer

BitwardenRemote, U.S.
Remote Full-time $130K/yr - $155K/yr

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess: Proven experience as a Subject Matter Expert (SME) in identity security solutions. Strong background in technical planning and execution of new deployments, particularly for large Enterprise engagements. Ability to advise customers on best practices across the Bitwarden stack. Expertise in troubleshooting and proactively identifying solutions for future challenges. Exceptional communication skills to guide customers effectively in their implementation of Bitwarden and overall security strategies. Experience serving as a primary point of contact for customers, managing relationships through Bitwarden's support systems. Participation in quarterly business reviews, including environment audits and best-practice assessments. Collaboration with Engineering and Product teams to address bug reports and feature requests based on customer needs.

About the job

Bitwarden is a leading name in identity security, trusted by millions globally. Our mission is to empower enterprises, developers, and individuals to manage and share sensitive information securely, no matter where they are. With seamless password management, secrets management, and innovative passwordless solutions, Bitwarden enhances security across all devices. Headquartered in Santa Barbara, California, our dedicated team operates remotely from various locations worldwide. Discover more at bitwarden.com.

At Bitwarden, we prioritize our users' experience and strive to provide exceptional support to every customer. Our Customer Success team works diligently to engage customers effectively with our products, anticipating user growth and ensuring service availability to meet their goals. Team members are equipped with in-depth product knowledge, advanced technical skills, impeccable grammar, and a keen eye for detail, enabling them to simplify complex concepts.

We are seeking a passionate Principal Implementation Engineer with a strong enthusiasm for server and cloud technologies. You will become a Bitwarden product expert, collaborating closely with Customer Engagement Managers to assist customers with their initial production deployments after sales. Your role will also include implementing new features and driving the adoption of the Bitwarden platform.

This is a fully remote position, and we are looking for candidates based in the United States. Please note that we do not offer visa sponsorship at this time.

About Bitwarden

Bitwarden is at the forefront of identity security, providing innovative solutions for enterprises and individuals alike. With a commitment to user satisfaction and security, Bitwarden delivers trusted password management and data protection services that adapt to the evolving digital landscape.

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