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Program Specialist, Membership Services

WHOOPBoston, MA
On-site Full-time

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Experience Level

Experience

Qualifications

• Proven ability to lead programs and initiatives that enhance member satisfaction and team performance.• Strong analytical skills with experience in leveraging data to drive decision-making.• Exceptional interpersonal and communication skills, capable of fostering collaboration across diverse teams.• Experience in customer service or membership-driven environments is a plus.• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.• Passion for health, fitness, and technology is highly preferred.

About the job

WHOOP’s Membership Services team supports members with tools and insights to help them reach their goals. Every interaction aims to move members forward and prepare them for success. As WHOOP grows, the team adapts to meet evolving needs and deliver meaningful experiences.

Role Overview

The Program Specialist, Membership Services, leads the rollout of new initiatives that help internal teams deliver strong support for members. This position reports to the Program Team Manager and works closely with teams in Marketing, Product, Finance, and other departments. The goal: keep members’ needs at the center of every decision.

What You Will Do

  • Coordinate and implement programs that improve member support and satisfaction
  • Collaborate with cross-functional partners to design and refine support initiatives
  • Analyze data to guide decisions and inform the team’s strategic direction
  • Manage systems and processes that create efficient, high-quality experiences for members
  • Help shape the next generation of support programs as WHOOP’s membership grows

Location

This role is based in Boston, MA.

About WHOOP

WHOOP is at the forefront of performance optimization, dedicated to enhancing the health and wellness of our members through innovative technology. Our commitment to delivering exceptional service and support empowers individuals to unlock their full potential.

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