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Restaurant Floor Manager at Eataly Yorkville

EatalyToronto
On-site Full-time CA$55K/yr - CA$55K/yr

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Experience Level

Mid to Senior

Qualifications

Minimum of 2 years experience in leading or managing a front-of-house restaurant team. Strong understanding of service steps and standards. Exceptional communication, leadership, and problem-solving abilities. A Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality is preferred. In-depth knowledge of Italian cuisine and beverages is highly desirable. Job Requirements:Willingness to work on-site with a flexible schedule that may include evenings, weekends, and holidays. Ability to lift up to 50 pounds. Capacity for sustained mobility for up to 8 hours, including standing, walking, bending, and squatting. A Food Handler’s License is preferred.

About the job

As the Restaurant Floor Manager at Eataly Yorkville, you will play a pivotal role in supporting the Restaurant Assistant General Manager (AGM) with the daily operations of our vibrant full-service restaurants. Reporting directly to the Restaurant AGM, you will be responsible for overseeing the front-of-house staff, which includes servers, bartenders, food runners, hosts, bussers, and barbacks.

  • Assist the Restaurant AGM with recruitment, task delegation, employee training, performance reviews, and dismissals.
  • Document, investigate, escalate, and resolve incidents involving employees and guests to ensure a harmonious dining experience.
  • Guarantee that exceptional service standards are consistently upheld, ensuring all activities are executed efficiently.
  • Conduct regular inspections of the dining area and storage facilities to ensure compliance with health and safety regulations.
  • Forecast front-of-house food and beverage requirements and supervise intake orders to align with specifications.
  • Analyze financial data including sales, inventory, and costs to maintain budgetary control.
  • Collaborate with dining room and bar staff to strategize restaurant activities, special events, and information sharing.
  • Perform additional duties as required or assigned.

About Eataly

Eataly is the world’s largest artisanal Italian food and beverage marketplace, offering a unique experience that combines dining, shopping, and learning. Each Eataly location has its own distinct character and theme, yet they all share a common goal: to allow our guests to:ENJOY authentic Italian cuisine at our restaurants, cafés, and to-go counters. SHOP a diverse selection of high-quality Italian, local, and homemade products. LEARN through engaging classes and our team's extensive product knowledge.

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