Senior AWS Cloud Engineer - Backend & React

Role Overview Boldr is hiring a Senior Accounting Associate for a fully remote role based in Merida, Yucatan, Mexico. This position focuses on maintaining accurate financial records and supporting compliance with accounting standards. What You Will Do Manage and update financial records Support adherence to accounting policies and standards Contribute to rel…

Role overview Varicent seeks an Associate Technical Account Manager with strong SQL skills. This fully remote position is open to candidates across Mexico, including Merida. The role centers on supporting clients as they use Varicent's software. Day-to-day work involves providing technical guidance, answering questions, and helping clients resolve issues. Building and maintaining effective working relationships with clients is a key part of this job. Key responsibilities Deliver technical support for Varicent's software solutions Use advanced SQL skills to assist with client needs Develop and maintain strong client relationships Requirements Advanced proficiency in SQL Located in Mexico (remote work)

Role overview The Senior Customer Advocate at Boldr acts as a primary contact for customers, addressing questions and resolving issues through several support channels. This role is based in Merida, Yucatan, Mexico and centers on delivering attentive service while maintaining company standards. What you will do Independently manage complex customer cases, working to resolve them thoroughly and on time. Communicate with customers using a variety of support channels. Identify trends and potential risks that emerge during customer interactions. Help improve customer experience standards in accordance with Boldr's policies.

Join Boldr as a Senior Manager of Client Experience, where you will play a pivotal role in fostering exceptional client relationships and driving strategic initiatives that enhance customer satisfaction.About BoldrBoldr is the pioneering global B-Corp committed to providing outstanding client experiences while facilitating access to dignified and meaningful employment in communities worldwide. Our diverse team is driven by a shared mission to make a bold impact, and we are rapidly expanding, aiming to grow from 1,000 to over 5,000 employees by 2027.Our ValuesWe believe that genuine connections are rooted in AUTHENTICITY.CURIOSITY fuels our best work.We embrace DYNAMISM to foster growth.Our success is a blend of AMBITIOUS VISION and OPERATIONAL EXCELLENCE.At the core of successful partnerships lies EMPATHY.Your RoleAs the Senior Manager of Client Experience, you will lead high-impact accounts, focusing on customer support and experience workflows. Your responsibilities will encompass ensuring service excellence, data integrity, and value creation for your client accounts. Acting as a strategic partner to clients and internal teams, you will advocate for operational enhancements and innovative service delivery. Additionally, you will guide (Senior) Team Captains in consistently meeting our service commitments and SLA agreements.Why We Want YouWe seek passionate, impact-driven individuals eager to contribute to Boldr's growth and mission. Our team members are seen as essential partners in our success, bringing their full dedication and unique talents to embody our core values of being Curious, Dynamic, Authentic, Empathetic, and striving for Excellence in Operations.Key ResponsibilitiesClient Relationship & StrategyAct as the primary contact for key strategic clients.Develop a comprehensive understanding of each client's business model and success metrics.Link performance metrics to business outcomes, moving beyond mere KPI monitoring.Analyze data to derive insights that inform our collaborative strategies.Collaborate with clients to identify process improvement and value-added service opportunities.Facilitate business reviews and strategic discussions focused on insights and outcomes.Provide proactive insights to enhance client decision-making and growth strategies.People & Performance LeadershipLead, mentor, and develop a team of (Senior) Team Captains to achieve client goals.

As a Senior Customer Advocate at Boldr, you will play a vital role in enhancing customer satisfaction by addressing inquiries and resolving complaints related to our clients' products and services. This position requires collaboration with both internal and external teams to ensure that customer needs are met with professionalism and promptness.About BoldrBoldr is the first global B-Corp focused on providing exceptional client experiences while fostering access to meaningful work in communities across the globe. Our diverse, global team is dedicated to connecting individuals who share our values for impactful change. Currently, we have over a thousand team members across five countries, and we aim to expand our workforce to over 5,000 by 2027.Our Core ValuesAt Boldr, we believe in:Building meaningful connections through AUTHENTICITYDelivering our best work by being CURIOUSEmbracing DYNAMIC growthCombining AMBITIOUS VISION with OPERATIONAL EXCELLENCEFostering EMPATHY at the heart of our partnershipsYour ResponsibilitiesEngage with customers to provide accurate, valid, and complete information with utmost empathy and professionalism.Conduct customer consultation calls, troubleshoot technical issues, and manage escalations.Track problems effectively, ensuring they are documented, prioritized, and resolved appropriately.Timely escalation of issues to meet both internal and external expectations.Identify opportunities for continuous improvement in processes.Deliver service excellence and maximize customer satisfaction.Collaborate with the external team to stay current on product and service knowledge.

Join DaCodes!We are a leading firm specializing in high-impact software and digital transformation.For over a decade, we have been crafting technology-driven solutions, fueled by our team of over 220 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more. Our team collaborates on projects with clients across LATAM and the United States, achieving remarkable results.At DaCodes, you will have the chance to elevate your professional growth, work on diverse projects across various industries, and contribute to the design, implementation, and optimization of cloud infrastructures.Our DaCoders significantly influence the success of our business and that of our clients. You will be the expert involved in our projects, gaining access to disruptive startups and global brands.

OverviewJoin our dynamic team at dacodes-mx as a Senior AWS Cloud Engineer. We seek an experienced professional with extensive hands-on expertise in Python and serverless architectures, who can take technical ownership of solutions from inception to deployment.This position transcends mere task execution; we require someone capable of analyzing project requirements, making informed technical decisions, and enhancing existing systems in live production environments.Your primary focus will be on optimizing our AWS-based serverless systems through: Feature enhancements and system evolution Seamless new integrations Improvements in performance, scalability, and reliability A strong coding proficiency is essential, especially in Python for backend and serverless development, complemented by a deep understanding of system design and improvement.