About the job
Primary Responsibilities
Deliver efficient human resources services to internal clients across the APAC region through the Regional Shared Services Centre. This includes collaboration with HR Business Partners in various countries to ensure service standards are met and liaising with third-party suppliers to align service delivery with expectations.
Specialization Areas:
Compensation & Benefits (encompassing Payroll, Fringe Benefits Administration, and Reward Administration)
Human Resources Information System (HRIS) (including HR SharePoint, HR Teamsites/Intranet, and social media platforms like Viva Engage)
HR Policies, Procedures & Process Flow (covering Legal Compliance, Global/Regional Reporting, and Documentation Practices)
Specific Responsibilities
Provide timely and effective HR services across various functions within the HR Service Centre, ensuring compliance with Service Level Agreements (SLAs) and addressing stakeholder concerns, particularly regarding Payroll and Benefits.
Oversee day-to-day HR Service Centre operations, including Payroll, Compensation & Benefits, Employee Welfare, and HRIS, while coordinating with stakeholders in APAC countries.
Serve as the Payroll Champion, ensuring accurate system configuration aligns with the operational plans of APAC countries and complies with local legal requirements:
Design, test, and implement HRIS solutions (such as Dayforce/Ascender, Technosoft HRIS, SmartRecruiter, and HR dashboards) to enhance HR operational efficiency.
Review and recommend improvements to existing systems to maintain quality and relevance to stakeholders.
Diagnose and resolve software and hardware issues, including security and password concerns, to support stakeholders' IT needs.
Create training materials and educate employees on the use of existing and new systems, ensuring they are equipped with the necessary knowledge.
Collaborate with external IT vendors and consultants on system upgrades and improvements to ensure smooth operations.
Manage ongoing HRIS and data integration between various platforms (such as Workday, Dayforce/Ascender, SmartRecruiter) to ensure seamless HR operations.
