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Senior Level 3 Support Engineer

On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, candidates should possess extensive experience in technical support, specifically at a Level 3 capacity. Strong skills in troubleshooting, system maintenance, and cross-team collaboration are essential. The ideal candidate should also demonstrate a willingness to mentor junior staff and contribute to team development through training initiatives.

About the job

Join our dynamic team at dijital-team-pty-ltd as a Level 3 Support Engineer. This pivotal role requires an experienced engineer to provide high-level technical support, troubleshoot intricate issues, and maintain optimal performance of IT systems. You will work collaboratively with cross-functional teams to devise innovative solutions. Ideal candidates exhibit confidence, a proactive mindset for suggesting improvements, and the ability to pinpoint inefficiencies. Strong communication skills, empathy, and technical expertise are essential. Candidates should be enthusiastic about learning and knowledge sharing, mentoring L1 and L2 team members, and identifying upskilling opportunities within the team. The role may also include leading training sessions for team members. Additional desirable skills include experience in automation and proficiency in PowerShell, Roost, and Ginger, with a commitment to quickly acquire these skills.

About Dijital Team

Dijital Team Pty Ltd is at the forefront of providing innovative IT solutions, dedicated to enhancing business performance through technology. Our Colombo-based team values creativity, collaboration, and continuous learning, making it a great place for professionals looking to advance their careers.

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