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Senior Manager, Global Reservations

Atlas Ocean VoyagesFort Lauderdale
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

This position requires on-site presence at our corporate office in Fort Lauderdale, Florida. Bachelor’s degree is preferred, with a minimum of 5 years of experience in luxury travel, cruise, or hospitality reservations, including at least 3 years in a senior leadership or management role across multiple areas. Demonstrated experience in leading and scaling high-performing reservations or customer service teams. Strong strategic, analytical, and problem-solving abilities, with a balance between big-picture thinking and operational execution. Exceptional verbal and written communication skills, capable of influencing stakeholders both internally and externally. Extensive experience with CRM, reservations platforms, and contact center technologies is required. Highly organized with meticulous attention to detail, capable of managing competing priorities in a fast-paced environment. A passion for luxury travel and exemplary guest service.

About the job

Join Atlas Ocean Voyages as we redefine expedition travel through exceptional boutique hospitality and deep connections.

Our meticulously curated voyages elevate travel to new levels of discovery, with our intimate yachts granting guests access to hidden cities and landscapes.

Headquartered in Fort Lauderdale, Florida, Atlas Ocean Voyages is a proud brand of Mystic Invest Holdings (MIH), a leader in the travel and tourism industry with over 25 years of experience in luxury hospitality, including river cruises, tours, and attractions.

Position Overview: Senior Manager – Global Reservations

Fort Lauderdale, FL

We are in search of a seasoned, strategic, and guest-focused Senior Manager – Global Reservations to enhance our reservations department's management. This pivotal role reports directly to the Director of Global Guest Services and is essential for maintaining the performance standards and operational excellence of our Global Reservations team, ensuring an outstanding experience for both guests and travel advisors.

As a senior leader, you will collaborate across departments, including Sales, Guest Services, Revenue Management, and Operations, to drive booking performance, optimize processes, and uphold our commitment to authenticity and exceptional service.

Key Responsibilities:

  • Strategically lead and oversee the Global Reservations team, ensuring the delivery of exceptional service to guests and travel advisor partners.
  • Implement and uphold departmental goals, performance metrics, and service standards aligned with our corporate objectives and brand ethos.
  • Mentor, coach, and develop team members to foster a high-performing, engaged, and service-oriented culture.
  • Act as the primary escalation point for complex guest and travel advisor issues, resolving them with professionalism and efficiency.
  • Collaborate with Sales and Revenue Management to enhance booking strategies, promotions, pricing initiatives, and conversion optimization.
  • Manage reservation workflows, including bookings, modifications, payments, refunds, and special requests to ensure accuracy and compliance.
  • Work closely with Guest Services and Operations to guarantee a seamless guest experience before and after voyages.
  • Analyze performance data and guest feedback to identify trends and enhance the overall reservations experience.
  • Lead change management initiatives, including system enhancements and process improvements.

About Atlas Ocean Voyages

Founded in September 2019 and headquartered in Fort Lauderdale, Florida, Atlas Ocean Voyages is the U. S. subsidiary of Mystic Cruises, which operates under the prestigious Portuguese flag. As a leader in luxury expedition cruising, we debuted our first yacht, World Navigator®, in August 2021, setting the standard for year-round expeditions. Mystic Invest Holdings boasts over 25 years of experience in hospitality and travel, including river cruises, tours, and attractions. Why Choose Atlas Ocean Voyages?At Atlas, we don’t merely offer cruises; we curate unforgettable explorations. Our team enjoys:Competitive compensation and comprehensive benefits. Travel perks and industry privileges. A collaborative, inclusive, and growth-oriented culture.

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