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Senior Manager of Non-Airline Loyalty Programs

Etihad AirwaysAbu DhabiNew
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field (MBA preferred). At least 10 years of experience in airline loyalty programs or related fields, with expertise in loyalty management systems and financial partnerships. Proven record in launching and expanding cobranded financial products in the airline industry. Strong business acumen with a keen understanding of market dynamics. Exceptional communication and negotiation skills. Demonstrated leadership skills with the ability to manage and inspire a team. Proven ability to work cross-functionally with various internal stakeholders for successful partnership execution. Experience in reviewing contracts and understanding legal implications concerning partnerships. Adept at managing multiple priorities in a dynamic, fast-paced environment.

About the job

The Senior Manager of Non-Airline Loyalty Programs will spearhead the development and management of strategic partnerships aimed at enhancing our service offerings and bolstering customer loyalty. This pivotal role requires collaboration with diverse stakeholders, including financial partners, airlines, hotels, car rental companies, and other service providers, to craft compelling propositions that deliver value to our loyal customers.

  • Formulate the annual and five-year strategic plans for partnerships across financial, travel, and retail sectors.
  • Foster and maintain key relationships with strategic partners both within the UAE and globally.
  • Enhance Etihad flight revenue through effective partnerships with EYG.
  • Manage performance metrics for each EYG partnership vertical monthly to ensure sustained cash inflow through non-EY flight channels.
  • Collaborate closely with finance, legal, marketing, and sales teams to ensure seamless execution of partnership initiatives and capture additional benefits.
  • Ensure annual targets for Visa incentives and other revenue streams are achieved.
  • Meet overall EYG revenue contributions as per budgetary allocations.
  • Oversee partnership budgets to ensure financial sustainability and optimal resource utilization.
  • Coordinate with finance to maximize corporate treasury advantages.
  • Guarantee all EYG partners adhere to a payment cycle of 60 days, minimizing non-performance receivables to 5% of the portfolio.

About Etihad Airways

Etihad Airways is the national airline of the United Arab Emirates, offering exceptional services and unique travel experiences worldwide. With a commitment to excellence and innovation, we strive to enhance customer loyalty through strategic partnerships and personalized offerings.

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