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Senior Microsoft Engineer

Zain TechnologiesNew Cairo City, Cairo Governorate, Egypt
On-site Full-time

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Experience Level

Senior

Qualifications

Requirements:Bachelor's degree in Computer Science or a related field.5+ years in technical support, with a minimum of 2 years in a senior or escalation role. Extensive expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell scripting. Solid understanding of networking concepts including DNS, DHCP, VPN, and TCP/IP. Familiarity with ITSM tools (e.g., ServiceNow, Jira) and ticket lifecycle management. Preferred Certifications:Microsoft Certified: Azure Administrator Associate (AZ-104). Microsoft Certified: Modern Desktop Administrator Associate. Microsoft Certified: Azure Solutions Architect Expert (a plus).

About the job

As a Senior Microsoft Engineer at Zain Technologies, you will spearhead the resolution of intricate technical challenges across various Microsoft platforms. Your role will encompass advanced technical troubleshooting, mentoring junior engineers, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate is expected to possess a robust background in Microsoft technologies, outstanding communication skills, and a proactive problem-solving mindset.

Key Responsibilities:

  • Take ownership of and resolve escalated technical issues pertaining to Microsoft 365, Azure, Windows Server, and Active Directory.
  • Conduct root cause analyses and implement enduring solutions for recurring issues.
  • Collaborate with Microsoft Premier Support and internal engineering teams for urgent issue resolution.
  • Create and maintain comprehensive technical documentation, SOPs, and knowledge base articles.
  • Guide and mentor L1 and L2 support engineers, promoting a culture of continuous learning.
  • Lead incident response for high-impact outages and participate in on-call rotations.
  • Contribute to system design reviews and provide insights on infrastructure enhancements.

About Zain Technologies

Zain Technologies is a leading provider of innovative technology solutions. Our commitment to excellence and service delivery sets us apart in the industry. Join us to be part of a dynamic team that values creativity and collaboration.

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