About the job
As a Senior Partner Success Manager (m/f/d), you will play a pivotal role in ensuring our partners effectively utilize EFS and maintain a successful long-term collaboration with us. You will support them from onboarding through their daily operations, assist with operational challenges, identify activation potential, and ensure that our financing solution is actively integrated into the sales process.
In this role, you will be more than just a point of contact for our partners and their customers; you will be a key driver for partner success, process quality, and growth. Collaborating closely with Sales, Operations, and Product teams, you will channel market feedback back into our organization and help continuously refine our processes, tools, and knowledge base.
This position is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a tangible impact in a dynamic environment.
Customer & Installer Support
You serve as the primary contact for operational inquiries from installers, their sales teams, and end customers.
You process support requests swiftly, systematically, and solution-oriented, ensuring reliable assistance in day-to-day operations.
You effectively prioritize and escalate complex cases, collaborating closely with internal teams to develop sustainable solutions.
Processes, Knowledge & Strategy
You actively enhance our Knowledge Base by creating support articles, FAQs, and onboarding materials.
You document recurring challenges faced by partners and derive improvement potentials for processes, tools, and collaboration.
You provide structured feedback from the market to inform the development of our products and internal processes.
You help establish a scalable partner success setup with clear standards, robust documentation, and high process quality.
Your Profile
You have relevant experience in Customer Success, B2B support, Account Management, Operations, or a similar field.
You communicate clearly, reliably, and empathetically with both partners and internal teams.
You work in a structured, solution-oriented manner and maintain oversight even when managing multiple topics simultaneously.
You have a genuine desire to take on responsibility and make a difference in a dynamic environment.
