Senior Partner Success Manager (m/f/d)

As a Senior Partner Success Manager (m/f/d), you will play a pivotal role in ensuring our partners effectively utilize EFS and maintain a successful long-term collaboration with us. You will support them from onboarding through their daily operations, assist with operational challenges, identify activation potential, and ensure that our financing solution is…

As a Partner Success Manager (m/f/d), you will ensure that our partners successfully utilize EFS and maintain a long-term, fruitful collaboration with us. You will guide them from onboarding through their daily operations, assist with operational challenges, identify activation potentials, and ensure our financing solution is effectively integrated into the sales process.You will serve as the primary point of contact for our partners and their customers, acting as a vital lever for partner success, process quality, and growth. Collaborating closely with Sales, Operations, and Product teams, you will relay market feedback directly to the company and help continuously enhance our processes, tools, and knowledge base.This role is perfect for you if you are eager to take on responsibility, work in a structured manner, and make a genuine impact in a dynamic environment.End Customer & Installer SupportYou will be the first point of contact for operational queries from installers, their sales teams, and end customers.You will address support requests promptly, methodically, and solution-oriented, ensuring reliable day-to-day support.You will prioritize and escalate complex cases appropriately and collaborate closely with internal teams to develop sustainable solutions.Processes, Knowledge & StrategyYou will actively contribute to the expansion of our knowledge base by creating support articles, FAQs, and onboarding materials.You will document recurring challenges faced by partners and identify improvement opportunities for processes, tools, and collaboration.You will provide structured market feedback to enhance our products and internal processes.You will assist in building a scalable partner success framework with clear standards, thorough documentation, and high process quality.Your ProfileYou have relevant experience in Customer Success, B2B Support, Account Management, Operations, or a similar field.You communicate clearly, reliably, and empathetically with both partners and internally.You work in a structured and solution-oriented manner, maintaining an overview even with multiple simultaneous tasks.You are motivated to take on responsibility and push projects forward.

Join our dedicated team at europeanhomecaregmbh as a Psychologist (m/f/d) in Berlin. We are seeking an empathetic and skilled professional to provide mental health support and counseling services to our diverse clientele.

Role Overview As a Junior Partner Success Manager (w/m/d) at enpal in Berlin, the focus is on supporting partners throughout their journey with EFS. This includes onboarding, daily operations, and integrating financing solutions into their sales process. The role aims to build strong, lasting collaborations and ensure partners can use enpal’s tools effectively. This position involves close cooperation with Sales, Operations, and Product teams. Sharing market feedback and helping improve internal processes, tools, and resources are core parts of the job. The work environment values structure, responsibility, and proactive contributions. Key Responsibilities Customer & Installer Support Act as the main contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically to help with daily operations. Prioritize and escalate complex issues, collaborating with internal teams to find lasting solutions. Processes, Knowledge & Strategy Create and update support articles, FAQs, and onboarding materials to grow the knowledge base. Document recurring partner challenges and highlight opportunities to improve processes, tools, and collaboration. Share structured market feedback to help shape product and process development. Support the setup of a scalable partner success framework with clear standards, detailed documentation, and strong process quality.

doinstruct supports organizations as they onboard and empower their teams with scalable technology. As growth continues across the DACH region and internationally, the team is hiring a Senior Customer Success Manager (f/m/d) based in Berlin. This role centers on building and maintaining relationships with key enterprise clients, especially those navigating digital transformation. Role overview The Senior Customer Success Manager will take ownership of a portfolio of corporate and large accounts. The focus is on guiding clients through onboarding, adoption, renewal, and upsell stages. The position emphasizes long-term value, strong client retention, and supporting sectors undergoing digital change. What you will do Manage corporate and enterprise client accounts from onboarding through renewal and expansion. Serve as the main contact for assigned accounts, driving adoption and retention with a focus on Net Revenue Retention (NRR). Lead custom Proof of Concepts (PoCs) for complex clients, collaborating with Sales to improve deal outcomes and set up long-term partnerships. Create structured Success Plans that align client objectives with doinstruct’s product capabilities. Analyze adoption and usage data to inform client strategy and identify opportunities for expansion. Work closely with Account Executives throughout the sales and post-sale process, and coordinate with Product, Support, and Marketing teams as needed. Gather and share client feedback with the product team, and help refine onboarding and lifecycle strategies for large accounts. Build strong executive and operational relationships with mid-sized and enterprise clients, primarily in the DACH region with some international scope. Requirements 2–5 years of experience in Customer Success, Account Management, or SaaS Consulting, ideally handling enterprise or complex accounts. Background in growth-stage SaaS (Series A–C), preferably serving industrial or less tech-focused sectors. Experience partnering with Account Executives in commercial settings. Strong orientation toward outcomes, with the ability to set goals, track metrics, and articulate business impact. Skilled in value storytelling, interpreting adoption data, and participating in commercial discussions. Location: Berlin

As a Customer Success Manager (m/f/d) at enpal in Berlin, the focus is on supporting partners as they adopt and use the EFS platform. This position guides partners through onboarding, helps them with daily operations, and ensures that enpal's financing solution becomes a seamless part of their sales process. The role involves addressing operational challenges, identifying opportunities for activation, and building lasting, successful collaborations. Serving as the primary contact for both partners and their customers, the Customer Success Manager drives partner success, process quality, and growth. Close collaboration with Sales, Operations, and Product teams is central, as is providing direct market feedback to help improve enpal's processes, tools, and knowledge base. This role suits individuals who want to take on responsibility, work methodically, and make a tangible difference within a growing team. End Customer & Installer Support Act as the first point of contact for operational questions from installers, their sales teams, and end customers. Handle support requests quickly and systematically, providing reliable assistance in daily business. Prioritize and escalate complex cases as needed, collaborating with internal teams to find sustainable solutions. Processes, Knowledge & Strategy Expand the internal knowledge base by creating support articles, FAQs, and onboarding materials. Document recurring challenges faced by partners and identify areas for process, tool, and collaboration improvements. Share structured feedback from the market to support the ongoing development of products and internal workflows. Help establish a scalable partner success framework with clear standards, thorough documentation, and strong process quality.

At voize, we believe that empowering frontline workers with time is the ultimate gift. Too often, administrative duties detract from what truly matters: caring for people.Our innovative AI companion is designed to alleviate the burden of administrative tasks, restoring up to 30% of valuable time for nurses. Rather than replacing human efforts, we enhance their capabilities. Currently, over 1,100 care facilities and more than 75,000 nurses trust voize to streamline their daily responsibilities.Our mission is supported by a robust $50M Series A funding round led by Balderton Capital, alongside HV Capital, Y Combinator, and other prominent investors.As a rapidly expanding team, we blend cutting-edge technology with significant social impact. Join us in our mission! Your Mission: Simplifying scale with a human touchAt voize, our Customer Success approach is proactive. We assist customers in achieving success through intelligent and repeatable strategies, ensuring we do not sacrifice judgment or humanity. You will manage a diverse portfolio of mid-market and SME customers, guaranteeing swift, sustainable adoption of voize with tangible results in their caregiving processes.This role suits individuals who appreciate structure and momentum, while recognizing that in healthcare, sound judgment is as crucial as effective processes.If you thrive on refining systems, anticipating needs, and witnessing immediate impacts at scale, we want you! Your Daily Responsibilities - Variety is the NormOversee the complete rollout and success of 30–50 customer accounts.Facilitate adoption through clear protocols, strategic touchpoints, and proactive communication.Make informed decisions regarding standardization and the need for personalized guidance.Monitor customer health, usage metrics, and support tickets to identify potential risks proactively.Simplify and optimize recurring Customer Success workflows to minimize friction at scale.Conduct virtual touchpoints, office hours, and scalable training sessions.Collaborate across teams: Partner closely with Support, Product, and Onboarding to maintain efficient execution.

Join doinstruct as a Customer Success Manager and take ownership of your customers' success. In this crucial role, you will act as a strategic partner, guiding clients from onboarding through renewal and expansion phases. Your deep understanding of their business will allow you to identify growth opportunities early on and transform value creation into lasting partnerships.You will collaborate with companies ranging from 150 to 5,000 employees, assisting them in translating operational and compliance requirements into effective, scalable frontline training solutions.Your Responsibilities:Own Customer Outcomes End-to-End: As the captain of your accounts, you will proactively drive next steps, eliminate obstacles, and ensure that your customers achieve real results with our platform.Lead with an Advisory Mindset: You will constructively challenge customers, guide their decision-making, and establish yourself as a trusted advisor to both operational and strategic stakeholders.Identify and Drive Expansion Opportunities: Actively seek out value creation potential across departments and locations by:Discovering new use cases and stakeholdersQuantifying value and formulating clear business casesAligning expansion initiatives with customer objectives and ROICollaborating with Account Executives to close upsell opportunitiesOrchestrate the Full Customer Lifecycle: From structured onboarding to strategic account planning, you will manage and continuously refine the success plan for your accounts.Strengthen Stakeholder Networks: Build champions, engage across departments, and align decision-makers to secure strategic partnerships.Translate Insights into Impact: Link customer goals, risks, and success criteria to actionable internal tasks. Work closely with Sales, Product, and Support teams to maximize customer value and retention.Turn Customers into Advocates: By achieving strong results and fostering trusted relationships, you will cultivate reference customers, develop case studies, and establish long-term partnerships.Qualifications:Proven experience in Customer Success or a related GTM role.

As a Junior Customer Success Manager (m/f/d) at enpal in Berlin, the focus is on supporting partners as they use EFS solutions and build lasting business relationships. This role guides partners through onboarding and daily operations, helps resolve operational challenges, and ensures the financing solution fits smoothly into their sales activities. Serving as the main contact for both partners and their clients, this position shapes partner success, process quality, and business growth. Close collaboration with Sales, Operations, and Product teams is essential, as is sharing market feedback to improve internal processes, tools, and the knowledge base. This position suits those who enjoy taking responsibility, working methodically, and making a real impact within a growing company. End Customer & Installer Support Act as the first point of contact for operational questions from installers, their sales teams, and end customers. Respond to support requests quickly and systematically, providing reliable day-to-day assistance. Prioritize and escalate complex cases as needed, working with internal teams to find lasting solutions. Processes, Knowledge & Strategy Expand the knowledge base by creating support articles, FAQs, and onboarding materials. Document recurring partner challenges and identify areas for process or tool improvement. Deliver structured market feedback to aid product and process development. Help build a scalable partner success framework with clear standards, thorough documentation, and strong process quality.

Quick Overview - We are pioneering AI-driven healthcare professionals for tomorrow. Our AI receptionist, Luna, is already automating patient communication in medical practices. As a leader in orthodontics and backed by significant funding, we are now expanding into other medical fields, and you will be at the forefront of this journey. In your role as a Customer Success Manager, you'll set new standards for modern customer support and development, managing the end-to-end experience of our clients and proactively guiding them towards success with our product.Why Choose praxipal?The shortage of skilled professionals is the biggest challenge facing our healthcare system. Every year, tens of thousands of positions remain unfilled, and demographic changes exacerbate this issue. Medical practices rely on our AI receptionist, Luna, to alleviate staff burdens and ensure accessible care for all. We are experiencing record growth and have recently completed a $6.7 million seed funding round with HV Capital - and we are just getting started.We are a tech-driven company that intentionally focuses on a small, highly skilled team. What defines us is the pace and intensity of our work, but equally important is our collaborative spirit. That’s why we come to the office every day: to share ideas, learn from one another, and grow together. You will work closely with team members including Julius, Lisa, and Daniel.What We Are Looking For1-3 years of experience in Customer Success, overseeing the complete customer lifecycle from onboarding to renewalExcellent organizational skills with a strong commitment to quality and attention to detailClear, persuasive, and empathetic communication skills – both written and verbalData-driven mindset: Making decisions based on metrics and analyses while proactively managing customer successExperience with CRM systems (e.g., HubSpot) as well as reporting and analytical toolsNative-level proficiency in GermanYour RoleIn summary: You will support practices in the implementation of our AI receptionist, Luna, ensuring successful usage and driving the...

Are you enthusiastic about renewable energy?Do you excel in dynamic, hard-working, and mission-driven environments? If you're eager to leverage your skills to cultivate a stable customer base that positively impacts the world, then we want to hear from you! Please be aware that this position requires C2-level proficiency in Italian.Your Responsibilities Act as the primary point of contact for our diverse B2B customers, including solar installers and utility companies. Address technical inquiries from day one after signing and guide customers through questions related to our systems, solar, and heat pumps (expert knowledge not required). Utilize customer feedback to improve our software in collaboration with our development team. Consistently enhance the customer experience by assisting them through calls and support chat daily. Identify technical challenges faced by customers and collaborate with the engineering team to refine our solutions. Strategically initiate and execute projects that foster Reonic's growth and innovation.What Makes You the Ideal Candidate Proven experience in B2B SaaS customer service or success, with a strong focus on direct customer engagement. Technical background, for example, in engineering. Experience within the startup ecosystem. A passion for driving change in the renewable sector and making a positive impact. Excellent communication and presentation skills in Italian and English.Why Join Reonic? Be part of a growing VC-backed startup with over 1600 satisfied B2B customers. Access opportunities for personal and professional growth in a leadership role. Embrace the freedom to make a significant impact in the renewable energy sector.

avivgroup is seeking a dynamic Freelance Senior Leadership Development Partner (f/m/d) to join our team in Berlin. In this role, you will leverage your expertise in leadership development to enhance our organizational capabilities. You will work closely with senior leadership to design and implement innovative training programs that foster leadership excellence and drive performance.

Join us as a Partner Operations Lead to support our Partner Operations team based in Berlin or Munich.In this role, you will manage our IT service partners in the deployment sector and serve as their primary operational contact at Doctolib. Your key responsibility will be ensuring smooth collaboration with our partners, optimizing capacity management, and addressing issues promptly and efficiently, all aimed at delivering exceptional customer experiences.

Join us as a Senior Partner Enablement Associate (m/f/x) to support our Partner Operations & Performance team in Berlin or Munich. You will design and implement training and certification programs for our IT service partners to ensure excellence in product and process knowledge, thereby delivering an outstanding customer experience during the onboarding of our products. Acting as the bridge between IT service partners and internal teams, you will facilitate sustainable knowledge management.Your ResponsibilitiesDevelopment & Execution of Partner Training Programs: You will conceptualize and deliver initial and ongoing training related to Doctolib products, technical requirements, onboarding processes, and tools, and create audience-appropriate materials and formats.Knowledge Management & Empowerment: You will ensure that IT service partners have the necessary knowledge and know where to find relevant information to successfully complete all onboarding tasks.Establishment & Maintenance of a Certification System: You will develop a structured certification and re-certification system, providing a reliable foundation for uniform quality standards.Reporting & Data-Driven Development: You will create reports on training success and knowledge gaps, derive actions from them, and continuously improve enablement programs based on partner feedback, product developments, and quality audits.Service Partner Development & Stakeholder Collaboration: You will work closely with internal stakeholders to ensure that IT service partners act as enthusiastic brand ambassadors and delight our customers.

scalablegmbh is hiring a working student (m/f/d) to support the Client Success Management team in Berlin. This part-time role gives students a chance to gain practical experience in customer relationship management and service improvement. Key responsibilities Support the team in maintaining and developing client relationships Assist with daily tasks to help ensure client satisfaction Take part in projects that focus on improving service quality Requirements Current enrollment as a student Willingness to learn and contribute to client success Interest in customer service and building relationships This position is based in Berlin and offers hands-on involvement in client support within a growing team.

Are you excited about the potential of renewable energy?Do you excel in dynamic, hardworking environments that aim to make a meaningful impact? If you're eager to apply your expertise to foster a robust customer base that contributes to a sustainable future, we would love to have you on our team! Note: C2-level proficiency in French is a requirement for this position.Your Responsibilities Serve as the primary contact for our diverse B2B clientele, which includes solar installers and utility companies in French-speaking regions. Address technical inquiries from day one post-signature and assist customers with questions related to our solar and heat pump systems (technical expertise is not required at the outset). Utilize customer feedback to drive software enhancements in collaboration with our development team. Continuously enhance the customer experience through day-to-day support via calls and chat. Identify technical challenges faced by customers and work with the engineering team to refine our solutions. Strategically plan and execute projects aimed at propelling Reonic’s growth and innovation.What Makes You an Ideal Candidate Experience in B2B SaaS customer success or service, particularly in direct customer engagement. Technical background, such as in industrial engineering. Prior experience in a startup environment. A strong desire to drive positive change in the renewable energy sector. Exceptional communication and presentation skills in French and English.Why Work with Us? Join a fast-growing VC-backed startup with over 1,600 satisfied B2B customers. Benefit from opportunities for personal and professional advancement in a leadership capacity. Contribute to a mission that is reshaping the future of energy.

Your RoleAre you a customer-centric expert with a passion for problem-solving and a knack for building strong relationships with technical stakeholders? Join emnify and take an influential role in nurturing and expanding our customer base in the European IoT landscape, particularly focusing on French-speaking clients.In collaboration with your hiring manager, Mathias Muehlfelder, you will oversee and cultivate relationships with mid-market and enterprise clients, ensuring they derive the utmost value from emnify’s IoT connectivity platform. You will serve as a reliable partner throughout the customer journey, merging technical insight with business acumen to foster sustainable success.Your role will involve collaborating with pioneering businesses in sectors such as logistics, energy, and various industrial domains, working closely with Sales, Pre-Sales, Product, Pricing, Legal, and Customer Success teams. This way, you will gain comprehensive insights into the IoT ecosystem while directly contributing to the scalability and support of emnify’s customer initiatives.This position is perfect for someone who seeks ownership, impact, and the chance to influence long-term customer relationships at emnify.

We are seeking a M&A Manager (m/f/d) to join our expanding corporate group based in Berlin.As an M&A Manager, you will play a pivotal role in supporting our M&A team by independently managing buy-side transactions from inception through to post-merger integration.Founded in partnership with the international private equity investor Warburg Pincus, Arsipa GmbH operates throughout Germany and Austria in the fields of occupational safety, occupational medicine, and environmental protection. Our 'buy and build' strategy has led to significant growth, with over 25 subsidiaries and more than 850 employees across 70 locations in Germany and Austria.Our vision is to revolutionize workplace safety: personalized, tailored, and comprehensive solutions. By uniting leading regional companies into one corporate group, we aim to become the premier provider in Germany and Austria by 2028. From our headquarters in Berlin, we support our partner companies in various areas including personnel, marketing, finance, M&A, as well as IT & Tech, while fostering professional exchange among colleagues from the Arsipa Group.

About 8returns8returns is an innovative SaaS company revolutionizing the returns process in e-commerce. We empower online retailers to create simpler, more sustainable, and customer-friendly return processes.About the RoleAs a Customer Success Manager, you will serve as the vital link between our clients and our product. Your mission is to actively shape the customer journey from onboarding to renewal, delivering measurable value to our clients and fostering long-term partnerships.ResponsibilitiesOnboarding & Enablement: Guide new clients through implementation and ensure they effectively utilize the platform.AI Potential: Collaborate with our team to identify how AI can be leveraged to resolve customer inquiries faster, automate feedback analysis, and enhance customer experiences.Adoption & Value Creation: Build strong relationships, provide strategic advice, and ensure clients continuously derive value from 8returns.Success Measurement: Monitor health scores, usage metrics, and KPIs to ensure customer satisfaction and retention.Renewal & Expansion: Proactively identify upselling and cross-selling opportunities and collaborate with sales on expansion strategies.Churn Prevention: Develop initiatives to detect risks early and prevent cancellations.Voice of the Customer: Systematically gather customer feedback and work closely with product teams to continuously enhance the platform.RequirementsAt least 2-3 years of experience in Customer Success, Account Management, or Consulting, ideally within a B2B SaaS environment.Customer-oriented mindset with the ability to translate client business goals into value through our solutions.Strong communication and presentation skills in both German and English.Proficient with CRM and Customer Success tools (e.g., Attio, HubSpot, Intercom, Zendesk, Delighted).Structured, self-driven work ethic with a passion for proactively solving problems.Fluent communication skills in German and English.

Join Our Mission at Doctolib! Be a part of reshaping the future of healthcare—making it digital, accessible, and better for everyone. As a Customer Success Manager (m/f/x), you will take ownership of a defined customer portfolio, significantly contributing to our clients' long-term satisfaction, optimal product usage, and collaborative growth. You will build trustful relationships, identify potential, and actively support your clients in deriving maximum value from our solutions. Your commitment will ease the daily routines of healthcare professionals, allowing them to focus on what truly matters: providing the best possible care for their patients. Your Responsibilities: Manage Your Customer Portfolio: Take responsibility for a defined portfolio, ensuring key objectives are met—customer satisfaction, product usage, customer retention, and growth.Build Strong Customer Relationships: Conduct structured discussions with your clients, collaboratively setting goals, overseeing implementation, and ensuring they extract maximum benefits from our solutions.Enhance Satisfaction and Product Usage: Identify usage potential among your clients, coordinate suitable actions, and guide execution with your team.Spot and Execute Growth Opportunities: Identify possibilities for contract expansions, renewals, and customer re-engagement, managing these key touchpoints closely with your team.Provide Structured Customer Feedback: Relay critical feedback and systemic issues to relevant internal departments, contributing to continuous improvement of customer experiences.