About the job
At Intercom, we are revolutionizing customer service through the power of AI. Our mission is to enable businesses to deliver outstanding customer experiences, and we are seeking talented individuals to help us achieve this goal.
Our flagship AI agent, Fin, stands out as the most sophisticated customer service AI available, ensuring businesses can offer seamless, around-the-clock support that enhances customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, which provides AI-driven assistance for complex queries that necessitate human intervention.
Since our inception in 2011, Intercom has grown to serve nearly 30,000 businesses worldwide, setting new benchmarks in customer service excellence. Guided by our core values, we constantly strive for innovation, speed, and delivering exceptional value to our clients.
Berlin’s unique blend of technical expertise and vibrant creative culture makes it an ideal location for our expansion. We are excited to tap into the city’s talent pool while remaining connected to our R&D centers in Dublin and London. We aim to recruit 100 new team members in Berlin this year across engineering, AI, data science, product, and design, making this a pivotal moment to join us as we build the world’s leading customer agent.
What’s the Opportunity?
We are looking for Senior Product Engineers to join our AI Group and contribute to the development of our AI-powered products. As a Product Engineer in machine learning, you will collaborate closely with our ML Scientists and product teams, gaining an in-depth understanding of our products, customers, ML tech stack, and overall product offerings.
Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly delivering prototypes to our customers. Our highly focused team works in close partnership with Product and Design, allowing us to move quickly to production and often launch beta versions only weeks after successful testing.
We are passionate about leveraging machine learning technology, having transformed various models, from classic supervised to innovative unsupervised clustering and advanced applications of transformer neural networks. We rigorously test and assess the tangible customer impact of each model we deploy.
If you are an experienced product engineer eager to make a significant impact, we encourage you to apply!
