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Senior ServiceNow Functional Analyst

ApsidePoste à distance
Remote Full-time
Position filled

Experience Level

Senior

Qualifications

Required Skills:At least 7 years of experience in functional analysis, with proven expertise in implementing solutions on the ServiceNow platform and/or in the ITSM domain. Excellent understanding of business processes and the ability to model them into viable functional solutions. Strong technical and functional documentation skills, with a keen attention to detail and clarity in deliverables. In-depth knowledge of ITIL/ITSM processes, with the capability to align business needs with these standards. Experience in functional testing management, solution validation, and end-user support. ITIL certification and/or other relevant qualifications are a plus.

About the role

As a Senior ServiceNow Functional Analyst, you will play a pivotal role in analyzing business needs and translating them into functional solutions on the ServiceNow platform. With your minimum of 7 years of experience, you will work closely with development teams to ensure that delivered solutions meet business requirements while adhering to ITSM and ITIL best practices. You will also be involved in configuring workflows, creating forms and reports, and supporting end-users for a smooth adoption of new modules. Your technical and functional expertise will enable you to actively participate in implementing innovative solutions while ensuring the quality of deliverables.

Responsibilities:

  • Identify, analyze, and model business needs from various stakeholders, translating them into precise functional specifications for the ServiceNow platform.

  • Collaborate with development teams to ensure that solutions are implemented according to functional requirements and timelines.

  • Participate in configuring complex workflows, forms, and reports in ServiceNow to meet specific user needs.

  • Test new functionalities and ensure the quality of delivered solutions by performing functional tests and validations prior to deployment.

  • Provide training and support to users in adapting to new modules, offering clear and tailored documentation as needed.

  • Work closely with technical teams to align functional needs with technical constraints.

  • Ensure that solutions comply with ITIL/ITSM best practices and contribute to the continuous improvement of internal processes.

About Apside

Apside is a leading consulting and engineering firm specializing in IT services and solutions. We are dedicated to driving innovation and excellence in our projects, ensuring that our clients achieve their business goals through effective technology solutions.

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