About the job
dLocal enables global enterprises to collect payments across 40 emerging markets. The platform supports leading brands in improving conversion rates and expanding payment reach. As both a payment processor and merchant of record, dLocal helps clients access some of the world’s fastest-growing regions.
The team includes over 1000 people from more than 30 countries. Work here centers on curiosity, customer focus, and building practical solutions. The company values international experience and collaboration across diverse backgrounds.
Role overview
This Site Reliability Engineer (SRE) - Technical Referent role is based in Sao Paulo. The focus is on designing, implementing, and maintaining a centralized observability platform, with OpenTelemetry (OTEL) as the core technology. The SRE will work closely with teammates on applications that support high-profile clients, including Netflix, Amazon, Nike, and Facebook.
What you will do
- Design and build observability solutions using OpenTelemetry.
- Maintain and improve the centralized monitoring platform.
- Collaborate with engineers to support mission-critical applications.
- Automate support and response processes where possible.
Key questions you will address
- Which data is vital for monitoring system performance?
- How can this data be effectively collected?
- What patterns in the data offer actionable insights?
- Who should receive alerts when systems malfunction?
- Are there systems that need more data for better reliability?
This position involves designing systems and processes that provide answers to these questions and support automated solutions wherever feasible.
