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Stores Onboarding Manager - Grocery & Retail

BoltWarsaw, Poland
On-site Full-time

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Experience Level

Manager

Qualifications

To thrive in this role, you should possess:Proven experience in managing complex onboarding processes, preferably in the tech or retail sector. Exceptional communication and interpersonal skills, with a knack for building strong relationships. Strong problem-solving abilities and the capacity to navigate operational challenges effectively. Experience in collaborating with cross-functional teams to enhance user experience. A proactive approach to identifying areas for improvement and implementing solutions.

About the job

Bolt is looking for a Stores Onboarding Manager in Warsaw, Poland to support enterprise grocery and retail partners as they join Bolt’s marketplace. This position plays a key role in making sure new merchants experience a smooth transition from day one.

Bolt serves more than 200 million customers across over 50 countries. The company values inclusivity and welcomes people of all backgrounds, identities, and abilities. Bolt’s mission focuses on transforming urban spaces for people rather than cars.

Role overview

The Stores Onboarding Manager oversees the full onboarding journey for new enterprise merchants. This includes managing each launch, refining onboarding processes, and introducing improvements to make integration more efficient and scalable.

What you will do

  • Lead onboarding for high-value enterprise merchants, handling detailed API/SFTP integrations and platform setup from start to finish.
  • Create, document, and standardize onboarding procedures and frameworks to ensure each launch is efficient, compliant, and ready to scale.
  • Act as the main point of contact for new merchants, providing in-store training and ongoing support during the onboarding phase.

About Bolt

Bolt is a dynamic and rapidly growing technology company committed to improving urban mobility. We connect our users with various transportation and delivery services, aiming to create a more sustainable and people-friendly city infrastructure. Our diverse team is dedicated to innovation and excellence, making a significant impact across Europe and Africa.

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