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Strategic Account Manager

CayuseRemote
Remote Full-time

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Experience Level

Manager

Qualifications

Key ResponsibilitiesRenewals & Revenue RetentionManage the complete renewal cycle for an assigned portfolio of accounts, ensuring timely and successful contract renewals. Proactively identify renewal risks and formulate strategies to mitigate them, safeguarding and enhancing recurring revenue. Maintain and manage renewal pipelines with rigorous discipline.

About the job

Cayuse helps scientific research organizations worldwide by providing integrated technology designed for ease of use and customer success. The company values both its clients and employees, aiming to support impactful research through a collaborative, client-focused approach.

Role overview

The Strategic Account Manager manages and grows relationships within Cayuse’s existing client base. This fully remote role centers on handling renewals and identifying upsell opportunities, encouraging clients to deepen their investment in the Cayuse platform.

What you will do

  • Oversee renewal processes and search for ways to expand client partnerships.
  • Hold consultative discussions with clients to understand their changing needs and priorities.
  • Develop and recommend solutions tailored to each account, focusing on measurable results.
  • Build and maintain strong connections with senior stakeholders in complex organizations.
  • Present Cayuse as a key partner for research management solutions.
  • Use strategic planning and disciplined follow-through to meet growth targets.

Who succeeds in this role

  • Relationship builders with a commercial mindset who are comfortable working within complex organizations.
  • Professionals experienced in solution selling and influencing senior leaders.
  • Individuals who balance strategic vision with effective execution.

About Cayuse

Cayuse is dedicated to empowering scientific research through innovative technology solutions. Our mission is to support organizations in advancing their research capabilities while providing exceptional service and value.

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