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Student Assistant: Operations (Customer Support) - Hybrid in Berlin

ralphhvBerlin, Berlin, Deutschland
Hybrid Part-time
Position filled

Experience Level

Entry Level

Qualifications

We are looking for a proactive student currently enrolled at a university, with excellent communication skills in both German and English. You should be a team player, capable of multitasking, and eager to learn in a fast-paced environment. Familiarity with customer support tools and basic knowledge of property management is a plus.

About the role

STUDENT ASSISTANT (m/f/d) - Berlin Office

About Us

Welcome to Ralph, a pioneering tech startup and Berlin's leading property management company. We are revolutionizing property management from the ground up, integrating AI-driven processes with the expertise of seasoned property managers. Our mission is to provide owners with contemporary services and to build a truly innovative property management experience. In the future, our clients will manage everything conveniently through the Ralph app. Are you excited to help shape the future of property management?

Your Responsibilities

Customer Support

  • Assist our Head of Customer Support in daily operations and participate directly in decision-making.
  • Act as the first point of contact for customers alongside the Customer Support Team, ensuring high-quality and transparent service.
  • Handle initial email communications and ticket processing with our clients.
  • Coordinate damage cases, engage service providers, and maintain contact with owners and partner companies as needed.

Business Development

  • Support the development and documentation of internal processes.

Backoffice/Onboarding

  • Verify object information and documents for accuracy and completeness.
  • Assist new clients in accessing and setting up their accounts in the Ralph portal.

What We Offer

  • Steep Learning Curve: Gain insights into one of Europe's fastest-growing companies.
  • Teamwork: Join a dynamic and open-minded team that ensures a thorough onboarding process and supports you with any questions.
  • Transport Links: A centrally located office with direct public transport connections – feel free to leave your car at home.

Employee Benefits:

  • Independent work with creative freedom.
  • Monthly team events with the Berlin team.
  • Collaboration with an ambitious, international team.
  • Discounted membership for Urban Sports Club.
  • Flexible remote work options, averaging 3 days per week in our Berlin office located in the heart of Prenzlauer Berg.

About ralphhv

Ralph is at the forefront of transforming property management with innovative technology. Our team is dedicated to providing exceptional service to property owners, harnessing the power of AI and our proprietary software to streamline processes. Join us in crafting a modern, user-friendly experience for our clients.

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