Support Coordinator for B2B SaaS

s4dAmsterdam, Noord-Holland, Netherlands

On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsMinimum of 2 years of experience in a role supporting clients or partners. You possess a get-things-done mentality with a proactive attitude. You radiate energy to your team. You are eager to manage a team and guide individuals in their professional development.

About the job

About S4D:

Have you ever ordered food through the website, app, or in-store from New York Pizza, Spare Rib Express, or Bakker Bart? If so, you've already experienced S4D's software solution!

We are a dynamic and ambitious SaaS scale-up that revolutionizes quick-service restaurant chains with our omnichannel solution. S4D is recognized as part of Deloitte’s Technology Fast 50 and Saas100 (selected by MT/Sprout), making us one of the top-performing SaaS companies in the Netherlands. We are seeking a Customer Success Specialist to ensure that our partners, including New York Pizza, Spare Rib Express, Bakker Bart, and Pizza Hut, can successfully utilize our software solutions.

Your Role:

We are currently in search of a Support Coordinator to guarantee that we provide our clients with the highest quality of service. Our Support team is dedicated to assisting our clients in maximizing the benefits of our solution. When a corporate office or individual store from our partners encounters a question or issue, they reach out to our Support team.

The Support team consists of Support Heroes, students who work shifts from 5 PM to midnight. They are the first line of support for our partners during peak hours. The team addresses inquiries such as how to adjust store hours and how headquarters can best implement a new promotion, as well as troubleshooting bugs or system outages. You will coordinate and lead this team, spending most of your time coaching the Support Heroes, enhancing processes, and implementing actions to prevent certain types of inquiries, such as preparing training sessions for franchisees and store employees. Additionally, you will handle partner inquiries during office hours, although these tend to be limited.

We are also working on an important initiative: establishing 24/7 support to provide assistance to our clients in different time zones, even during the night.

Of course, you won't be doing this alone; you will closely collaborate with our Head of Operations and COO to transform Support into a genuine source of customer satisfaction. You will ensure that our service levels continuously improve.

About s4d

S4D is a forward-thinking SaaS scale-up dedicated to transforming the quick-service restaurant industry with innovative software solutions. As a recognized leader in technology, our focus is on delivering exceptional customer success and satisfaction.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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