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Systems Analyst (L2) - Hybrid Role

FusionTekIssaquah, Washington, United States
Hybrid Full-time $30/hr - $35/hr

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Experience Level

Experience

Qualifications

Requirements:Extensive knowledge of desktop operating systems. Strong understanding of server operating systems and networking. Exceptional communication skills for technology translation. Experience in managing complex IT environments. Ability to work collaboratively within a team. Willingness to travel to client sites as needed.

About the job

FusionTek, a prominent Managed Service Provider founded in 2007, is headquartered in the dynamic Seattle area with additional offices in Washington, DC, and Tampa, FL. Our innovative team is dedicated to providing exceptional IT infrastructure management services tailored for small to mid-sized businesses.

As we expand our offerings, we are on the lookout for a talented Systems Analyst (L2) who aligns with our core values:

  • Teamwork: Achieving goals through collaboration.
  • Growth Mindset: Committed to ongoing improvement for both our team and our clients.
  • Integrity: Operating transparently with a focus on client needs.
  • Ownership: Taking responsibility and ensuring commitments are met.

This position is designated as Hybrid. You will primarily work remotely, but in-office attendance is required at least two days a week, along with occasional onsite visits to client locations in Seattle and surrounding areas. Willingness to travel onsite is essential.

As a Systems Analyst, you will demonstrate strong expertise in desktop operating systems, possess a solid understanding of server operating systems and networking, and be driven to deliver outstanding experiences for our clients. Effective communication skills are critical as you will be translating complex technology concepts for end users with varying technical backgrounds.

Key Responsibilities:

  • Manage escalated support tickets, addressing break/fix issues, application installations, and user-level settings configuration.
  • Engage in server administration, networking, and security tasks, such as:
    • Establishing new Hyper-V hosts
    • Troubleshooting and deploying SonicWall firewalls
    • Overseeing Datto networking switches and access points
    • Providing support for modern technologies utilized in client environments
  • Deliver onsite support for networking and server deployments, mentoring Level One technicians as needed.
  • Utilize the ticketing system to document, track, and escalate tickets, ensuring accurate and timely updates.
  • Maintain and refresh the documentation platform to keep all procedures and client information current.
  • Collaborate with the technical team to provide exceptional service to clients, both remotely and onsite, ensuring a professional and positive support experience.

About FusionTek

FusionTek, established in 2007, is a leading Managed Service Provider dedicated to innovative IT solutions for small to mid-sized businesses. With offices strategically located in the greater Seattle area, Washington, DC, and Tampa, FL, our passionate team prioritizes excellence in IT infrastructure management.

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