Technical Support Customer Service Representative

Cox CommunicationsBaton Rouge

On-site Full-time

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Experience Level

Entry Level

Qualifications

Minimum Qualifications:High school diploma or GED or equivalent work experience. At least 6 months of customer service experience.6 months of experience using a computer in a work or non-work setting. Eligibility to work in the United States. Preferred Qualifications:6 or more months of experience troubleshooting basic hardware, software, and connectivity issues.6 or more months experience in a sales-driven role. A strong aptitude for customer service and a focus on customer experience.1 to 2 years of experience in a customer service role (not limited to call centers). Energetic and personable, with the ability to adapt in a dynamic environment. Previous telecommunications experience is a plus. Strong computer skills and the ability to navigate multiple screens.

About the job

Join Cox Communications as a Technical Support Customer Service Representative and become an integral part of our dedicated team! We pride ourselves on connecting people to the things they love, and now we want to connect you to a fulfilling career opportunity. As the voice of our brand, you will play a key role in serving, solving, and selling to our valued customers.

We offer a comprehensive benefits package that includes:

$1,000 sign-on bonus for new hires between August 31, 2015, and December 31, 2015 (paid in accordance with program guidelines).
Competitive wages with opportunities for additional financial incentives for motivated team members.
Complimentary Internet and discounted services from Cox.
Immediate access to Medical, Dental, and Vision Benefits.
A relaxed yet vibrant work environment.
Retirement plans including 401(K) and Pension.
Work-life balance with up to 22 days of Paid Time Off in your first year, plus 7 Paid Holidays.
Tuition Assistance to support your educational goals.
Commitment to community service with volunteer opportunities.
Career Advancement Opportunities across the Cox family of companies.

In this role, you will be responsible for:

Delivering exceptional customer service that exceeds expectations.
Engaging with customers in real-time to troubleshoot technical issues.
Educating customers about Cox products and additional service opportunities.
Maximizing sales opportunities for upgrades and additional services while ensuring a high-quality customer experience.

At Cox, we uphold our core values:

Integrity: We conduct our business with honesty and uphold the highest ethical standards.
People: Our employees are our greatest asset; we invest in their development and celebrate their contributions.
Diversity: We embrace diverse cultures and ideas, which strengthens our team.
Customers: Our customers are our priority, and we strive to provide reliable, quality products and outstanding service.
Community: We are committed to the communities we serve.

About Cox Communications

Cox Communications is the third-largest cable and broadband provider in the nation, serving around 6 million customers. We provide a wide array of advanced digital video, high-speed Internet, and telephone services via our own IP network. Our business clients benefit from our high-speed Internet, phone, and long-distance services, along with data and video transport solutions. Cox Media offers local and national cable advertising in both traditional and digital formats.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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