About the job
At Composio, we are creating innovative infrastructure that empowers agents to seamlessly communicate with essential workplace tools such as GitHub, Gmail, Notion, Salesforce, and more. Our dedicated team of engineers is focused on solving complex challenges in context and search, ensuring we provide the most efficient connection between your agents and their necessary tools.
Having successfully raised $25 million in Series A funding from Lightspeed, with contributions from notable angel investors like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of HubSpot), and Gokul Rajaram, we have rapidly expanded our operations. This year alone, we have tripled our ARR and our diverse clientele includes prominent companies from the YC batch as well as well-known brands like Wabi, Glean, and Zoom.
Location: Fully remote within North America, with a preference for candidates located in either PST or EST time zones to ensure optimal communication with both coasts and our customers.
THE ROLE
In this unique role, you won't just be filing tickets for engineering. Instead, you will take ownership of issues, replicate them, identify bugs, write fixes, have them reviewed, and deploy solutions. When our customers face issues, even at 2 AM Pacific time, you will be the one actively engaging in the Slack channel, rather than waiting for an engineer to respond. A significant portion of your role will involve engaging with prospects who encounter challenges during their evaluation phase, transforming their frustrations into solutions and helping them continue their development.
WHAT YOU'LL DO?
- Manage the customer support queue from start to finish: triage, reproduce, fix, ship, and close.
- Write code daily in TypeScript and Python, addressing small fixes, integration tweaks, SDK patches, or any other necessary changes.
- Serve as the liaison between customers and engineering by accurately filing GitHub issues, advocating for priorities, and resolving issues independently when possible.
- Participate in pre-sales conversations when prospects encounter technical barriers, helping to overcome obstacles in real-time while relaying insights back to the product team.
- Create public documentation and troubleshooting guides for frequently encountered issues, ensuring each recurring ticket leads to preventative documentation.
- Monitor customer health for the accounts you support, proactively reaching out if a customer goes quiet after a significant bug.
- Utilize Composio to automate ticket triage, customer communication, and personal runbooks, leveraging the product's capabilities for efficiency.
