Technical Support Engineer

UpstreamGerakas, Attica, Greece

On-site Full-time

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Experience Level

Entry Level

Qualifications

Required Skills:Bachelor's degree in Engineering, Computer Science, or a related field. Excellent communication skills in both verbal and written forms. Strong problem-solving abilities and a proactive mindset. Familiarity with monitoring tools and infrastructure management. Experience with scripting languages such as Python or Bash is a plus.

About the job

About Us

At Upstream, we are at the forefront of mobile technology innovation, empowering 1.2 billion consumers with cutting-edge solutions. As the digital landscape expands, we partner with businesses to enhance their digital capabilities, optimize user experiences, engage customers effectively, and drive revenue growth.

Our performance marketing strategies are unparalleled, as our elite marketers and engineers craft exceptional digital journeys through a unique omnichannel marketing approach. We proudly collaborate with industry leaders across various sectors such as Telecommunications, Insurance, Education, Fast-Moving Consumer Goods, and Retail, serving over 45 countries across Latin America, Africa, the Middle East, and Southeast Asia.

About the Role

We are seeking an enthusiastic Technical Support Engineer to join our dynamic Technical Support team in Athens, Greece. In this role, you will play a vital part in ensuring the stability and reliability of Upstream's infrastructure, which encompasses hardware, software, and applications critical to our revenue-generating projects, operating 24/7 in a rotational shift model.

Your responsibilities will include monitoring our infrastructure, swiftly identifying and resolving issues, providing support to both internal and external users, and contributing to our ongoing automation initiatives to enhance operational efficiency.

Main Responsibilities:

Continuously monitor the Upstream infrastructure, adhering to standard procedures and utilizing available tools.
Promptly report, identify, and investigate issues, responding accurately to system errors.
Follow established protocols for escalating incidents to the appropriate second-level support teams.
Ensure all incidents are accurately recorded and closed in a timely manner.
Generate standard reports and maintain high-quality outcomes.
Complete operational tasks and respond to ad-hoc requests promptly while ensuring quality results.
Deliver technical support by effectively managing and resolving customer inquiries.
Review and provide feedback on documentation, suggesting improvements and utilizing scripting skills in Python, Bash, or other languages to automate routine tasks.

About Upstream

Upstream is a leading mobile technology provider dedicated to delivering innovative solutions that enhance customer engagement and drive business growth.

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Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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