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Technical Support Representative (Telecommunications) - Pasig

tasq-workPasig, Metro Manila, Philippines
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:At least a High School Graduate (Old Curriculum). A minimum of 8 months of solid BPO experience. Proficient in both spoken and written English. Willing to work fully on-site in Pasig. Amenable to a shifting schedule. Available to start as soon as possible.

About the job

Join our rapidly expanding team at tasq-work as a Technical Support Representative (TSR) in Pasig! In this dynamic role, you will provide outstanding service to our esteemed clients through exceptional communication, adept problem-solving, and thorough customer profiling.

Key Responsibilities:

  • Respond swiftly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer issues and complaints with a commitment to first-call resolution.
  • Maintain precise and detailed records of customer interactions.
  • Collaborate with team members to refine customer service processes.
  • Provide comprehensive product and service information to assist customers effectively.
  • Proactively pinpoint opportunities to enhance the customer experience.
  • Achieve or surpass individual and team performance objectives.

About tasq-work

tasq-work is a leading provider of outsourced customer support solutions, dedicated to delivering exceptional service to clients around the globe. Our team thrives in a fast-paced environment, making a positive impact through innovative solutions.

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