Neostella logoNeostella logo

Tier II IT Support Specialist

NeostellaMedellín, Medellin, Colombia
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Qualifications:Proven experience in IT support, preferably in a Tier II role. Strong knowledge of Google Workspace administration and identity/access management. Experience with endpoint protection and onboarding/offboarding workflows. Ability to manage infrastructure rollouts effectively. Excellent problem-solving skills and an ownership mentality. Strong communication skills, both verbal and written.

About the job

About Us:

At Neostella, we are revolutionizing the legal industry by integrating advanced technology to enhance the experiences of legal teams. Our innovative platform connects vital data, workflows, and systems, enabling firms to improve efficiency, foster collaboration, and achieve outstanding results for their clients.

We believe that technology should empower the legal sector, not hinder it. Our commitment to challenging traditional methods drives us to create systems that align with the real-world needs of modern teams.

As a recognized leader, featured on Forbes’ Best Startup Employers in the Americas for 2026, we are on the lookout for passionate individuals eager to contribute to meaningful change. Join us as we expand our horizons!

The Importance of This Role:

In a rapidly scaling environment, Neostella is facing increasing complexities in our systems and rising expectations for uptime and security. As a Tier II IT Support Specialist, you will play a crucial role in ensuring our operations remain seamless by addressing advanced technical issues and taking ownership of escalated tickets.

Your expertise will directly influence employee productivity and system reliability, making you a key player in maintaining our organization’s security posture.

Your Responsibilities:

As a Tier II IT Support Specialist, your duties will include resolving complex technical challenges while managing our core IT platforms effectively. You will oversee user and device management in cloud environments, enforce security best practices, and collaborate with senior IT staff and engineering teams to ensure stability and scalability.

Your technical depth and proactive problem-solving abilities will be vital as you navigate intricate troubleshooting scenarios, enhance documentation and processes, and provide mentorship to junior support staff, all while upholding high service standards.

Your Profile:

We are seeking a detail-oriented individual with strong technical instincts and a proactive mindset. You should not only resolve tickets but also identify root causes and seek opportunities for system and workflow improvements. Your ability to communicate complex technical concepts in a clear manner to non-technical users is essential.

About Neostella

Neostella is at the forefront of legal technology innovation, striving to create solutions that empower legal teams. By streamlining processes and enhancing collaboration, we are dedicated to transforming the legal industry for the better. Join us in our mission to make a meaningful impact through technology.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.