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Tier II Technical Support Engineer

MitratechMitratech India
On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 2 years' experience in enterprise software applications within support, development/QA, or a similar technical role. Proficient in writing SQL queries. Experience with Java/J2EE applications is required. Strong analytical and problem-solving abilities. Excellent communication skills, both verbal and written.

About the job

Mitratech develops software that helps organizations manage legal, risk, compliance, and HR operations. With a client base of over 20,000 organizations, including 30% of the Fortune 500, and more than 500,000 users in 160+ countries, Mitratech brings decades of experience addressing complex business needs worldwide.

The company values individual achievement, inclusion, and ongoing professional growth. Team members work with advanced technologies in a setting that blends entrepreneurial spirit with the backing of established enterprise resources.

Role overview

The Tier II Technical Support Engineer provides second-line technical support to clients, partners, and consultants. This position works closely with Support Engineers and Developers across regions to resolve software issues and respond to customer questions. The role involves hands-on work with technologies related to application servers, database servers, and reporting tools.

What you will do

  • Provide prompt, high-quality technical support for software issues escalated from Tier I.
  • Collaborate with global teams to address and resolve client inquiries.
  • Troubleshoot and analyze problems involving application, database, and reporting components.
  • Communicate clearly with clients and internal teams to ensure effective solutions.

Requirements

  • Strong communication skills, both written and verbal.
  • Analytical thinking and effective problem-solving abilities.
  • Solid technical background, especially with application servers, databases, or reporting tools.
  • Resourcefulness and the ability to work well in a global, collaborative setting.

Location

This position is based at Mitratech India.

About Mitratech

Mitratech is a leading provider of software solutions dedicated to enhancing operations in Legal, Risk, Compliance, and HR functions for over 35 years. With a client base of 20,000 companies, including a significant portion of the Fortune 500, we are committed to delivering innovative, high-quality products that meet the complex needs of our customers around the globe.

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