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WordPress Support Developer

WP BuffsRemote — Philippines
Remote Full-time From $22/hr

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Experience Level

Experience

Qualifications

Requirements:Exceptional written English communication skills, clear and friendlyStrong attention to detailProven ability to follow instructions accuratelyCritical thinking and creative problem-solving skillsA minimum of 2 years of professional experience with WordPress websitesConsistent and reliable internet access

About the job

Join the dynamic team at WP Buffs as a passionate and skilled WordPress Support Developer! We are in search of an individual who not only possesses technical expertise in WordPress but also excels in communication and customer service. In this remote role, you'll engage with a diverse clientele through our support ticketing system, ensuring their websites run smoothly and efficiently.

Your key responsibilities will include:

  • Efficiently managing support tickets and inquiries
  • Making site edits and updates within WordPress
  • Executing plugin, theme, and core updates
  • Implementing security optimizations to protect client sites
  • Enhancing performance for optimal site functionality
  • Addressing down or broken sites promptly
  • Coordinating with hosting support teams for issue resolution
  • Listening to and resolving client concerns and complaints

You will be the first point of contact for clients submitting requests, confirming receipt of their inquiries, and providing ongoing updates until issues are resolved.

Important Note: To ensure your application is considered, please refrain from contacting us via email, social media, phone, or live chat, except through the application process.

About WP Buffs

WP Buffs is a leading provider of WordPress support and maintenance services, dedicated to helping website owners optimize their online presence. We believe in the power of exceptional customer service and technical expertise to drive success for our clients. Join us to be part of a forward-thinking team that prioritizes client satisfaction and continuous improvement.

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