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Associate Linux Support Engineer

CanonicalHome based - Worldwide
Remote Full-time

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Experience Level

Experience

Qualifications

Strong understanding of Linux operating systems and open source principles. Excellent problem-solving skills and a detail-oriented mindset. Ability to communicate technical information clearly to non-technical users. Experience or willingness to work in a remote, collaborative environment. Prior experience in technical support or a related field is a plus.

About the job

Canonical is a trailblazer in the realm of open source software and operating systems, delivering innovative solutions to enterprises worldwide. Our flagship platform, Ubuntu, is extensively utilized in transformative sectors, including public cloud computing, data science, artificial intelligence, engineering advancements, and the Internet of Things (IoT). We proudly serve a diverse clientele, ranging from leading public cloud and silicon providers to industry frontrunners across various domains. As a pioneer of global remote collaboration, we have built a team of over 1,100 professionals dispersed across more than 75 countries, with minimal office-based roles. Our team gathers in-person two to four times a year in unique locations worldwide to strategize and execute our vision.

Founded and led by experts, Canonical is not only profitable but also on a trajectory of continuous growth.

We are excited to welcome an Associate Support Engineer to our dynamic team, where you will have the opportunity to thrive and develop your career while addressing the technical requirements of our customers utilizing Ubuntu and other open source products. This is the perfect position for a proactive engineer with a desire to learn and a passion for Linux and open source technologies, all while collaborating with some of the industry's finest talents at Canonical.

Your role will involve tackling intriguing technical challenges, from diagnosing complex cloud environments to resolving desktop and server issues, Linux kernel crashes, and OS configuration problems. You will provide exceptional support across Canonical's complete technical stack, spanning cloud, desktop, and IoT. You will take ownership of your cases from initial qualification through to resolution, liaising with colleagues and senior engineers as necessary. This is a fully remote position.

About Canonical

As a leading provider of open source solutions, Canonical empowers businesses through reliable, innovative software that drives efficiency and progress. Our commitment to open source technologies helps organizations across the globe harness the power of Ubuntu, fostering a culture of collaboration and creativity that leads to groundbreaking advancements in various industries.

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