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Client Onboarding & Implementation Manager

9finNew York
On-site Full-time $120K/yr - $150K/yr

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in client onboarding or implementation, preferably in a SaaS environment. Excellent communication and interpersonal skills. Strong problem-solving abilities and a proactive mindset. Ability to work collaboratively across teams and manage multiple projects simultaneously.

About the job

Join 9fin as a Client Onboarding & Implementation Manager

At 9fin, we are revolutionizing the global debt markets with our advanced AI platform. With over $145 trillion in assets, we are committed to transforming fragmented data and manual workflows into streamlined, efficient solutions.

Our platform empowers over 300 prestigious institutions worldwide, including leading banks, asset managers, and law firms. As we continue to grow rapidly, we are seeking an innovative Client Onboarding & Implementation Manager to join our Private 9fin team, where you will play a pivotal role in shaping client success.

In this dynamic position, you will oversee the client onboarding process, ensuring clients quickly realize the value of our platform. You will serve as a vital link between clients and internal teams, facilitating smooth operations from onboarding to ongoing support.

Your Responsibilities:

  • Lead the onboarding process for new clients, ensuring a seamless transition from kickoff to go-live.

  • Develop comprehensive documentation and training materials to enhance the scalability of the onboarding experience.

  • Monitor client engagement with the platform, troubleshoot any issues, and provide hands-on support as needed.

About 9fin

About 9fin9fin is at the forefront of the AI-driven transformation in the debt markets, creating a unified platform that centralizes essential credit data and analytics. Our innovative solutions enable clients to navigate complex financial landscapes efficiently. With our latest product, Private 9fin, we offer unparalleled access to sensitive issuer information, streamlining covenant analysis and credit research for our clients. Join us as we define the future of debt markets.

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