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Cresta Platform Manager

DSI Systems Inc.Remote — United States
Remote Full-time

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Experience Level

Experience

Qualifications

Minimum of 3 years of experience in managing AI-driven sales enablement or customer service platforms (Cresta experience is highly desirable)In-depth knowledge of contact center operations, sales workflows, and performance coaching methodologiesProficiency in configuring and troubleshooting enterprise SaaS applicationsStrong analytical skills for performance metrics and reportingExceptional communication and collaborative skills to work cross-functionally

About the job

DSI Systems Inc., a trusted partner of AT&T, is on the lookout for a dynamic Cresta Platform Manager to spearhead the management, enhancement, and strategic advancement of our Cresta AI platform. This pivotal role is dedicated to amplifying the platform's effectiveness across Sales and Support, optimizing agent performance, bolstering operational efficiency, and enriching the overall customer journey.

Reporting directly to the Senior Director of Systems Operations, the Platform Manager will be the go-to expert for Cresta, overseeing its configuration, integrations, analytics, and governance. This role will collaborate closely with Sales, Operations, Quality, and Training teams to convert business requirements into scalable, AI-powered solutions, ensuring widespread adoption, measurable performance improvements, and sustained platform value.

About DSI

Established in 1984, DSI is a family-owned enterprise dedicated to providing exceptional value and tangible results for our clients and partners. Our extensive services encompass sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions, all crafted to drive growth and enhance operational efficiency.

At DSI, we believe that strong relationships form the bedrock of enduring success. We serve as a comprehensive solution across diverse markets, including mobility, broadband, video, commercial, residential, lodging & institutions, and multi-dwelling units, empowering our sales partners to discover new opportunities and realize their full potential.

About DSI Systems Inc.

DSI Systems Inc. has been a leader in delivering innovative solutions since 1984. With a focus on building lasting partnerships, we provide a suite of services designed to enhance business growth and operational effectiveness across various industries.

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