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Developer Success Engineer at Finch | San Francisco, CA

FinchSan Francisco, New York City
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in a technical support or customer-facing roleFamiliarity with APIs and software integrationStrong problem-solving skills and ability to think criticallyExcellent communication and interpersonal skillsPassionate about customer success and improving user experienceAbility to work independently and as part of a team

About the job

About Finch
At Finch, we are dedicated to transforming the world of work by creating the essential infrastructure that supports every aspect of employment. We seek innovative thinkers who approach challenges with a comprehensive perspective, possess a relentless curiosity, and are proactive self-starters committed to bringing ideas to fruition.

As a Series B company, Finch enjoys the backing of a distinguished group of investors and advisors, including General Catalyst, Menlo Ventures, and YCombinator, among others.

About Our Team
Our team is composed of dynamic problem solvers who are not afraid to question the status quo. We cherish speed, inquisitiveness, empathy, and diverse viewpoints. Every team member is enthusiastic about tackling complex challenges and the significant impact our efforts can have on the global workforce. We recognize the immense responsibility that comes with the value we deliver, which is why security and privacy are our top priorities.

We come from a variety of backgrounds, each contributing unique skills to our collective expertise. We encourage applicants regardless of whether their experience aligns perfectly with the job description. Your skills and potential are what truly matter, particularly if your career path has been unconventional.

About the Role
As a Developer Success Engineer (DSE), you will manage the post-sale technical relationship with our customers. You will proactively assist them from the initial API integration to the ongoing optimization of their employment data processes.

Your responsibilities will include driving increased product usage, advising on integration strategies, and conducting architectural assessments to minimize friction, identify new use cases, and enhance product adoption.
DSEs are pivotal to the customer experience, acting on product feedback, revealing roadmap opportunities to the Engineering and Product teams, contributing to developer resources, and collaborating with Sales and Marketing to relay insights gathered from the field. You will establish and disseminate best practices and play a crucial role in the evolution of the employment data ecosystem.

About Finch

Finch is on a mission to redefine employment by building the infrastructure that supports every aspect of work. Backed by renowned investors and a team of passionate professionals, Finch is committed to making a significant impact in the employment space.

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