Human Resources Manager

Role OverviewThe Human Resources Manager is instrumental in fostering a robust, values-oriented culture while enhancing leadership capabilities throughout the organization. With 4-5 years of comprehensive HR experience, this role integrates hands-on HR operations with strategic initiatives aimed at elevating employee engagement, leadership effectiveness, and…

Role Overview Bank of Jordan is seeking an HR Operations Manager based in Amman. This position leads daily HR operations and works to maintain smooth, efficient processes across the organization. The HR Operations Manager plays a key part in supporting a positive employee experience. What You Will Do Oversee HR operations to ensure processes run efficiently Work with teams across departments to put HR strategies into action Support efforts that align HR practices with company goals Location Amman, Amman Governorate, Jordan

As the Employee Engagement Unit Manager, you will spearhead the Employee Engagement initiatives across our organization and its international branches. Your leadership will be pivotal in shaping an engaging workplace environment.Direct and oversee the Employee Engagement function across all departments and locations.Establish team goals, monitor performance, and ensure the continuity of business operations.Craft and execute engagement strategies that align with our overarching HR objectives.Manage internal communications, including meetings and employee newsletters, to foster transparency and encourage participation.Enhance our Employer Branding and Employee Value Proposition (EVP) to attract and retain top talent.Analyze engagement metrics through surveys and eNPS, creating insightful dashboards and reports.Improve the employee experience by reviewing and refining HR policies and procedures.Lead cultural initiatives, engagement programs, campaigns, and onboarding processes to enhance the onboarding experience.Conduct exit interviews and analyze feedback to inform retention strategies.Guarantee compliance with organizational policies, operational controls, and business continuity standards.

We are seeking an innovative and strategic HR Transformation Manager to lead our human resources initiatives at Bank of Jordan. This role will involve working closely with senior leadership to drive HR strategies that enhance organizational performance and employee engagement. You will be responsible for identifying and implementing best practices in HR management and ensuring alignment with our business goals.

Jeeny is looking for a Senior Talent Acquisition Specialist in Amman to help shape the future of its team. This role focuses on finding and attracting skilled professionals who share the company’s values and drive for quality. What you will do Develop and implement recruitment strategies tailored to the company’s hiring needs. Work closely with hiring managers to understand role requirements and team goals. Enhance the employer brand to appeal to a broad range of candidates. Streamline hiring processes to create a better experience for candidates. Role overview This position calls for a mix of strategy and hands-on recruiting. The Senior Talent Acquisition Specialist will use experience and insight to improve how Jeeny finds and hires new team members, ensuring the company continues to grow with the right people.

Join our rapidly expanding online marketplace, Khibraty, based in the Middle East, as we revolutionize the buying and selling experience for consumers and businesses alike. Our diverse and innovative team spans multiple departments including Sales, Technology, Finance, Legal, Data, and Customer Care. To support our accelerated growth, we are seeking an exceptional HR Director to provide strategic operational leadership within our HR team.As the HR Director, you will play a pivotal role in refining and enhancing our HR operations. This position focuses on creating scalable systems and processes that support workforce management, compliance, compensation, performance administration, and HR data analytics. The ideal candidate will possess substantial expertise in HR operational excellence within a technology-driven, multi-departmental environment.Key Responsibilities Supervise daily HR operational activities, including management of HR systems, employee lifecycle processes, payroll administration, and ensuring data integrity. Develop and implement HR processes and policies to enhance efficiency, ensure compliance, and promote scalability. Manage and optimize HR systems such as onboarding platforms, performance management tools, payroll, and attendance systems. Support compliance and risk management initiatives. Ensure adherence to local labor laws and regulations across various jurisdictions in the Middle East. Oversee employee documentation and regulatory reporting. Contribute to fostering a workplace culture that encourages creativity, personal development, and growth. Collaborate with department leaders to facilitate workforce planning, staffing metrics, and headcount management. Deliver data-driven HR insights to inform leadership decision-making. Manage compensation structures, conduct salary benchmarking, and administer employee benefits. Coordinate timely and compliant payroll processes in collaboration with the Finance team. Oversee the administration of performance cycles, including reviews and tracking. Drive process improvement initiatives and identify opportunities for automation. Lead continuous improvement efforts across HR operations. Maintain relationships with third-party HR vendors (payroll providers, insurance, HR technology). Evaluate and recommend HR tools and software to enhance operational efficiency.

Job Purpose:Join Tarjama as a Talent Acquisition Intern and play a crucial role in identifying and attracting top talent to support our strategic business objectives. You will contribute significantly to our recruitment processes, ensuring we meet the needs of our organization.Key Responsibilities:Source candidates effectively using LinkedIn and various job boards.Screen resumes and shortlist candidates according to job specifications.Conduct preliminary phone interviews to assess candidate fit.Coordinate interview schedules with hiring managers.Maintain and update candidate information within the Applicant Tracking System (ATS).Assist with employer branding projects and create engaging job postings.Support onboarding documentation and prepare recruitment reports.

Humanity & Inclusion seeks a Grants Manager for its Palestine program, based in Amman, Jordan. This position supports the organization's humanitarian work in the West Bank and Gaza, focusing on grant management and departmental leadership. Organizational Background Since 1982, Humanity & Inclusion has worked to address poverty, exclusion, conflict, and disaster in over 55 countries. The organization partners with people with disabilities and other vulnerable groups, aiming to meet urgent needs, improve living conditions, and protect dignity and rights. With a global team of about 4,000 staff and a budget of around 200 million euros, Humanity & Inclusion emphasizes inclusion and diversity. The organization welcomes candidates with disabilities and provides accommodations throughout the recruitment process. Learn more about Humanity & Inclusion. Program Context The Palestine program operates as an independent entity within the Emergency Division, with a governance structure tailored for the current crisis. This arrangement is confirmed through the end of 2026, providing flexibility and operational responsiveness. Coordination for the program is shared between Jerusalem and Amman, with offices in Ramallah (West Bank) and Zuwayda (Gaza). Strategic priorities include Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education, along with areas such as IHA, MHPSS, Protection Mainstreaming, and DGA. The projected budget for 2026 is between 8 and 12 million EUR. Role Overview The Grants Management Department oversees proposal development and donor reporting for activities in the West Bank and Gaza. Based in Amman, the team maintains close coordination with colleagues in Palestine. The department consists of a Grants Manager and a Reporting Officer, with the latter recently added to the team. Key responsibilities include managing and mentoring the Reporting Officer and contributing to the ongoing development of the department.

Join us at Jobs for Humanity as a Growth & Business Development Manager, where you will play a pivotal role in expanding our outreach and impact in the community. Your strategic vision will help us identify new opportunities and partnerships that align with our mission to connect marginalized communities with employment opportunities.In this dynamic position, you will collaborate with cross-functional teams, develop innovative business strategies, and leverage data-driven insights to drive growth. If you are passionate about making a difference and possess a strong background in business development, we want to hear from you!

Are you a dynamic and results-driven professional with a passion for sales? Join our team at Jobs for Humanity as a Sales Manager. In this pivotal role, you will lead our sales efforts, drive revenue growth, and cultivate strong relationships with our clients.Your responsibilities will include developing strategic sales plans, overseeing the sales team, and ensuring the achievement of sales targets. You will also be instrumental in identifying new market opportunities and enhancing our customer experience.

Humanity & Inclusion is an independent, impartial organization focused on supporting people in situations of poverty, exclusion, conflict, and disaster. Since 1982, the team has worked in over 60 countries, providing direct aid and advocating for individuals with disabilities and other vulnerable groups. The organization employs 4,794 staff worldwide and operates with a budget of approximately 255 million euros. Inclusion and diversity are core values at Humanity & Inclusion. The organization promotes a disability policy to integrate people with disabilities into its workforce. Candidates needing accommodations during the recruitment process are encouraged to reach out. More information is available at www.hi.org. Role Overview The Land Release Technical Field Manager (TFM) will join field operations in high-risk, conflict-affected areas of the Middle East. The position supports explosive hazard mitigation efforts and requires close coordination with other humanitarian actors. The operational landscape features extensive explosive ordnance contamination, damaged infrastructure, complex access issues, and ongoing volatility. This is a hands-on management role, suited to those with strong technical skills and the ability to work under challenging conditions. Key Responsibilities Conduct Explosive Hazard Assessments (EHA), including surveys, classification, and reporting. Plan and carry out Explosive Ordnance Disposal (EOD) operations in line with international standards. Support humanitarian access operations, such as route verification and area assessments. Contribute to safety assessments for damaged infrastructure and debris. Participate in quality control (QC) processes. Evaluate the safety of humanitarian facilities and operational sites. Deliver explosive hazard awareness training for relevant stakeholders. Location This position is based in Amman, Jordan, with operations in various field locations as needed.

As the Head of Customer Success at Jobs for Humanity, you will lead our efforts to ensure a seamless experience for our clients. Your role will involve strategizing and implementing customer success initiatives that elevate our service offerings and foster enduring relationships with our customers.

Join our passionate team at Jobs for Humanity as a Customer Service Representative in Amman, Jordan! We are seeking dedicated individuals who excel in delivering exceptional customer service in a dynamic call center environment. If you are enthusiastic about helping others and possess the skills to manage customer inquiries with professionalism, empathy, and efficiency, we want to hear from you!Respond to incoming calls in a professional and courteous manner, addressing customer inquiries and concerns with a solutions-driven mindset.Deliver accurate information regarding our products and services while maintaining detailed and organized call documentation.Effectively resolve customer issues by actively listening to their needs and implementing tailored solutions.Adhere to established scripts and guidelines while adjusting your communication style to accommodate individual customer requirements.Handle multiple tasks concurrently, including call management, data entry, and documentation, while ensuring accuracy and a keen attention to detail.Collaborate with team members and supervisors to share best practices and provide support to colleagues in delivering outstanding customer service.Meet and exceed performance targets and quality standards while maintaining a positive and professional demeanor.Escalate complex issues to the appropriate departments or supervisors when necessary.Contribute to a supportive and inclusive team environment by demonstrating reliability, resilience, and adaptability to work on a rotational schedule.

Join our dynamic team at Jobs for Humanity as a Sales Development Representative (SDR) Team Leader. In this pivotal role, you will lead a diverse and talented group of sales representatives, driving initiatives to enhance our outreach and engagement efforts. Your leadership will be crucial in developing strategies that resonate with our mission of creating opportunities for everyone.

Join Our Team as a Project ManagerFull TimeAmman, JordanPosition OverviewWe are seeking a dedicated Project Manager to lead and manage client projects from inception to completion. The successful candidate will play a crucial role in ensuring projects are delivered on time and align with the strategic objectives of our clients. This position requires adept resource management, risk mitigation, and effective communication with both clients and internal teams to drive project success.Key Responsibilities:Project Planning and Initiation: Collaborate with clients and stakeholders to define project scope, objectives, deliverables, and timelines. Create comprehensive project plans, outlining milestones, tasks, resource allocation, and risk management strategies. Lead project kickoff meetings to ensure all stakeholders are aligned on goals and expectations. Resource and Task Management: Work closely with internal teams, including Product Development, Customer Success, and Support, to guarantee effective resource allocation. Monitor resource utilization and adjust assignments to maximize efficiency and meet deadlines. Track progress on tasks to ensure timely completion and proactively address any potential delays. Risk Management and Issue Resolution: Identify potential risks to project success and develop proactive mitigation strategies. Resolve issues promptly, escalating critical concerns to senior management when necessary. Maintain a risk log to document identified risks, resolutions, and outcomes. Client Communication and Stakeholder Engagement: Act as the primary point of contact for clients throughout the project lifecycle, providing regular updates and progress reports. Facilitate milestone reviews with clients to ensure alignment and address any concerns. Manage scope changes by securing client approval and updating project plans as needed. Performance Tracking and Reporting: Evaluate project performance against key performance indicators, including timely delivery and client satisfaction. Prepare detailed project status reports for internal and client review. Conduct post-project evaluations to assess outcomes and identify opportunities for improvement. Project Closure and Handover: Ensure all deliverables are completed, tested, and approved by the client. Compile a project closure report summarizing outcomes, lessons learned, and client feedback. Facilitate a smooth handover to Customer Success and Support for ongoing client management. Qualifications: Bachelor’s degree in Business, Project Management, or a related field. Minimum of 3 years of experience in project management, preferably within the technology sector. Strong organizational skills and the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills. Proficiency in project management software and tools.

Khibraty is on the lookout for a skilled and detail-oriented Warehouse Manager to lead our warehouse operations within a dynamic branded distribution and marketing environment. This pivotal role will encompass the management of day-to-day warehouse activities, ensuring compliance with regulations, collaborating with internal teams, and enhancing the overall efficiency and safety of our warehouse operations. The ideal candidate will have extensive experience in the FMCG sector, along with a robust understanding of inventory management and logistics processes.Key Responsibilities● Oversee and coordinate warehouse personnel, including shift management, task allocation, and performance evaluation.● Ensure the accurate and timely receipt, storage, and dispatch of all goods.● Supervise compliance with all licensing and regulatory requirements related to the Food & Drug Administration.● Manage customs processes including deposits, inbound/outbound logistics, and clearance activities.● Handle product disposal and destruction in compliance with regulatory standards.● Monitor and maintain inventory levels to uphold consistency and accuracy.● Implement and enforce safety and security protocols throughout the warehouse.● Collaborate with internal teams to ensure operational efficiency across departments.● Continuously refine warehouse layout and processes for enhanced efficiency.● Supervise the maintenance and operation of warehouse equipment and infrastructure.● Lead training initiatives for warehouse staff to ensure compliance and optimal performance.

Join the Bank of Jordan, a distinguished financial institution dedicated to excellence and community engagement. We are on the lookout for a talented Customer Relationship Manager - Liabilities. In this pivotal role, you will cultivate and manage relationships with our valued customers, specifically focusing on liabilities. Your commitment to providing outstanding customer service and tailored banking solutions will be key to meeting their financial needs.At Bank of Jordan, we take pride in our innovative approach and our dedication to serving a diverse clientele. As a Customer Relationship Manager - Liabilities, you will play an essential role in enhancing our banking services and positively impacting the community.Key ResponsibilitiesDevelop and manage relationships with major deposit sources, ensuring flexibility in attracting or dispensing deposits to align with the bank's liquidity needs.Identify key customer segments within targeted institutions to create comprehensive sales strategies aimed at attracting new deposits and clients.Nurture relationships with corporate and commercial clients, addressing their needs for banking services and products, while collaborating with account managers.Promote bank services and products through direct sales and cross-selling initiatives to achieve departmental and organizational sales goals.Engage in activities to expand the customer base, enhancing market share through effective cross-selling strategies.Maintain regular communication with customers to assess their needs, respond to inquiries promptly, and ensure high levels of customer satisfaction.Coordinate with corporate customer service and implementation teams to fulfill customer requests and obtain necessary approvals.Present banking service proposals to corporate clients after securing required approvals.Conduct field visits to maintain and strengthen client relationships.

As a Digital Product Owner/Manager at Bank Al-Etihad, you will lead the entire lifecycle of our digital products, from concept to successful launch. This dynamic role demands a diverse skill set in market analysis, customer insights, product design, and technical resource management. You will play a pivotal role in shaping the product vision and executing strategies that ensure our digital offerings stand out in the market.Key Responsibilities Develop and execute product strategies that align with our long-term vision for exceptional digital products. Conduct comprehensive user research and usability assessments, collaborating closely with cross-functional teams including designers and developers throughout the product lifecycle. Articulate a clear product vision while transforming it into actionable strategies. Engage in market research and analysis to identify growth opportunities for both new and existing features. Collaborate with business leaders and agile teams to create detailed product roadmaps that integrate with our overall company strategy. Design and implement data pipelines for effective data management in product development. Analyze customer feedback and data to ensure we are meeting user needs effectively. Daily and Monthly Duties Oversee the product roadmap and backlog for all digital initiatives. Lead requirements gathering, solution design, user story creation, feature development, and user acceptance testing. Work with team leads to pinpoint essential capabilities while proactively addressing potential challenges. Maintain regular communication with cross-functional teams to align on product development priorities. Drive product marketing efforts, focusing on unique positioning and messaging to distinguish our offerings. Continuously monitor product performance to foster ongoing improvement and iteration. Qualifications 3-5 years of experience in digital product management or a related field. Strong analytical, prioritization, and negotiation skills. Experience in usability and customer-centered design. A passion for creating impactful products and addressing customer needs. Preferred Qualifications Proficient in SQL and familiar with programming languages such as Java, HTML, CSS, and JavaScript.

Design and execute comprehensive performance management, compensation, benefits, and job replacement initiatives that align with the strategic goals of the Bank.Continuously assess and refine HR policies to elevate employee satisfaction and engagement.Evaluate and enhance the effectiveness of HR programs across the Bank's branches and subsidiaries.Ensure equitable and competitive salary structures; perform market benchmarking to maintain competitiveness.Oversee the administration of employee incentives and benefits, recommending changes to uphold fairness and market alignment.Conduct salary surveys and pay equity analyses, advising on adjustments necessary to retain top talent.Manage job description frameworks, performance management systems, and employee development strategies.Facilitate talent management, career progression planning, and succession strategies.Collaborate with management to identify and resolve performance-related challenges effectively.Contribute to business continuity and emergency response planning to bolster operational resilience.

Job SummaryAs a Branch Manager, you will play a pivotal role in steering the overall performance of the branch. Your responsibilities will encompass leading sales, enhancing operations, ensuring exceptional customer service, maintaining quality assurance, and fostering team development. You will strive to achieve key performance indicators (KPIs) while ensuring compliance and alignment with our strategic objectives. The sales performance will be evaluated separately by program (Caribbean and European), and the success of your team will directly impact their eligibility for incentives.Key Responsibilities1. Sales Leadership: Drive the branch’s sales team to meet and surpass monthly and annual sales goals.Monitor individual and team performance, implementing corrective action plans as necessary.Independently track Caribbean and European program performance to ensure accurate incentive distribution and tailored strategies.2. Financial Management:Ensure timely follow-up on FFP payments, invoices, and receipts.Collaborate with the finance department to ensure financial accuracy and accountability.Minimize discrepancies and promote cost efficiency within the branch.3. Team Management:Recruit, train, and mentor staff to cultivate a skilled and motivated team.Regularly assess team productivity and branch health through performance reviews.Foster a collaborative, accountable, and results-driven work environment.4. Quality Assurance:Ensure prompt and professional responses to leads, complete document submissions, and appropriate CRM usage.Oversee office readiness and operational effectiveness daily.Maintain data integrity and high-quality client engagement throughout the sales process.5. Customer Relations:Efficiently resolve client complaints while upholding brand reputation.Ensure customer satisfaction through a seamless and supportive experience.Prevent legal escalation and reinforce client trust.6. Marketing Collaboration:Work with the marketing team to implement local campaigns and initiatives.Provide insights on market trends and customer feedback to guide marketing strategies.Enhance brand visibility and client engagement in your region.