About the job
Join Mercier Consultancy, a premier recruitment agency, in this thrilling opportunity as a Dutch Speaking Customer Service Representative for the leading travel company in the world, located in beautiful Greece. Your role will be crucial in delivering unparalleled support to our Dutch-speaking clientele, guiding them with their travel inquiries, bookings, destinations, and a variety of services.
Your proficiency in Dutch will be essential in crafting remarkable customer experiences as you assist clients in planning their dream vacations, address booking challenges, and offer insightful recommendations.
Key Responsibilities
- Deliver outstanding customer service in Dutch via phone, email, and chat for travel-related inquiries
- Assist clients in booking, modifying, and canceling flights and accommodations
- Promptly and professionally resolve customer issues and inquiries
- Accurately document all customer interactions in our CRM system
- Collaborate with travel partners to ensure smooth service delivery and customer satisfaction
- Gather and communicate customer feedback to improve service quality and offerings
- Stay informed about travel trends, regulations, and promotions to provide knowledgeable assistance
