About the job
Are you passionate about your work and eager to make a meaningful impact in people's lives? Do you want to be part of a dynamic team that thrives on innovation and challenges the status quo?
If so, you might find your dream job here! webook.com is the leading event ticketing and experience booking platform in Saudi Arabia. With cutting-edge technology and unmatched features, we have facilitated over 2 billion in ticket sales for some of the kingdom's most significant mega events.
Role Overview
The Director of Data Platforms & Intelligence is a key strategic leadership position at webook.
This role encompasses:
- Data Platforms
- Analytics & Insights
- AI Enablement
- Intelligence Products
- Commercial Data Monetization
- Operational & Executive Decision Intelligence
This leader is responsible for transforming webook's data into a powerful revenue-driving and intelligence-generating engine.
Key Responsibilities
Data Platform Strategy & Architecture
- Develop and execute a comprehensive data platform strategy that aligns with product, engineering, and commercial objectives.
- Create scalable batch and streaming data pipelines, implement real-time analytics, and enable machine learning with multi-tenant access.
- Utilize Google Cloud Platform (BigQuery, ClickHouse, Airflow, DBT, ML Ops) for data architecture.
- Ensure system resilience during peak traffic and major events.
Data Reliability & Observability
- Establish complete data observability, including freshness, anomalies, schema drift, and SLAs/SLOs.
- Address data incidents with the utmost urgency and production-level standards.
- Provide trusted, real-time data for operational and business intelligence needs.
Business Intelligence & Decision Intelligence
- Lead the development of executive dashboards, KPI frameworks, forecasting, and operational metrics.
- Facilitate self-service analytics with governed semantic layers.
- Collaborate with Product, Marketing, Commercial, and Operations teams to deliver proactive insights.
Partner & Promoter Intelligence (Core 2026 Monetization)
- Design and manage the data-as-a-product roadmap.
- Create dashboards for promoters that encompass live entry and capacity, forecasting, demand analysis, audience insights, market benchmarks, and throughput intelligence.
- Work closely with the Commercial team on pricing, packaging, and market strategies.
AI Enablement & Predictive Intelligence
- Establish data foundations for AI and machine learning models.
- Support the development of recommendation systems, conversational user experiences, forecasting, and anomaly detection.
- Operationalize models with continuous monitoring and retraining.
