About the job
About Us:
At Fireworks.ai, we are pioneering the future of generative AI infrastructure. Our platform is recognized for delivering the highest-quality models with unparalleled inference speed and scalability. We have been independently benchmarked as the leader in large language model (LLM) inference speed and are at the forefront of innovation with projects like our proprietary function calling and multimodal models. With a valuation of $4 billion, we are a Series C company supported by prestigious investors such as Benchmark, Sequoia, Lightspeed, Index, and Evantic. Our dynamic team comprises experienced builders, including veterans from Meta PyTorch and Google Vertex AI.
The Role:
We are seeking a customer-focused Forward Deployed Product Manager (FDPM) who is passionate about driving successful outcomes for our clients. In this role, you will engage with customers extensively, aligning their technical requirements with Fireworks' product offerings. As an FDPM, you will play a crucial role in ensuring customer success by developing and delivering tailored solutions that address their needs. You will effectively translate customer feedback into actionable internal product specifications for scalable offerings that resonate with our clientele.
Key Responsibilities:
Customer Journey
- Engage with a diverse range of customers, from agile startups to large enterprises, to identify use cases and foster long-term engagement and growth.
- Develop and propose customized solutions and proof-of-concepts (POCs) that showcase the value of Fireworks' platform in real-world customer settings.
- Lead the onboarding and implementation processes, focusing on optimizing workflows, latency benchmarks, API integrations, and infrastructure alignment.
- Serve as a trusted technical advisor, helping customers shape their generative AI strategies using Fireworks' infrastructure.
Fireworks Product Roadmap
- Convert customer insights into structured product definitions, identifying common themes and high-impact feature requests.
- Collaborate closely with engineering and applied machine learning teams to align customer needs with the technical roadmap.
- Drive the execution of product development, ensuring that new products are successfully adopted by customers.
- Manage the Fireworks roadmap, ensuring it accurately reflects customer needs.
