Employee Experience Specialist in HR

Key ResponsibilitiesGlobal Payroll & Benefits ManagementMulti-Country Payroll Management: Oversee payroll processes for US and international subsidiaries, ensuring compliance with local pension and social insurance regulations (such as 401K).KR Payroll Operations: Manage monthly payroll, compensation processes, contributions to four major insurances, and ove…

Join our dynamic team at Payoneer as a Senior Customer Care Team Leader. In this pivotal role, you will lead a team of dedicated customer care specialists, ensuring the highest levels of service and support for our clients. Your leadership will be critical in driving performance, enhancing customer satisfaction, and fostering a positive work environment.As a Senior Team Leader, you will be responsible for developing training programs, implementing service standards, and continuously improving team processes. Your expertise will guide the team in effectively resolving customer inquiries and issues, ultimately contributing to our mission of empowering businesses to go global.

Join Our Dynamic TeamBe part of a team that supports a community service where 4 million individual investors exchange information and engage in discussions every month.This community is a core functionality of Toss Securities that drives retention and is an essential part of our long-term growth strategy, currently boasting 4 million MAU and 300,000 monthly contributors.The Community Discovery Silo focuses on enhancing user experiences in discovering and exploring quality content within the community. This includes feed recommendations, personalization, search optimization, content curation, and topic exploration.We are in search of a Product Owner to lead this silo, collaborating directly with server engineers, front-end engineers, and machine learning engineers to design and execute the path to achieving product-market fit for community content exploration.As a Product Owner at Toss Securities, you will be integrated into a dedicated product organization referred to as a 'silo.' This agile team consists of 6-8 members, including PO, developers, product designers, and data analysts, working autonomously like a small startup to make independent decisions regarding the product.While being part of a silo, team members also network within their 'chapter.' The Toss Community PO chapter comprises members with 2-15 years of experience from diverse backgrounds, including startups, large enterprises, and roles such as analysts, strategists, designers, and developers. Weekly PO meetings facilitate product discussions and knowledge sharing.Each silo establishes distinct objectives; however, the ultimate goal across all silos at Toss Securities is to ensure that excellent user experiences translate into successful trading.Your RoleExperiment and expand community content consumption formats, designing and validating experiences for various content types within the community.Design and enhance feed recommendation algorithms, focusing on personalization due to the diverse user base. Collaborate with ML engineers to develop a ranking system based on content quality signals.Refine the search experience by expanding from stock name-based searches to topic and context-based searches, enabling users to reach desired content more swiftly.Leverage notifications and product growth experiments to deliver timely quality content and create revisitation loops.Explore new business opportunities to broaden content consumption and lead the design of discovery experiences in global markets, addressing tasks such as localization of recommendations and content sentiment data monetization.Define and enhance key metrics such as DAU/MAU, feed engagement time, content consumption rates, retention, and search conversion rates.Establish and iterate through cycles of hypothesis formulation, experimental design, result analysis, and improvement.Hold decision-making authority regarding business direction and product strategy, discussing with silo members to determine the best course of action and execute it.Ideal CandidateA strong understanding of mobile products and experience in the field is essential, even if you lack knowledge of the securities domain. Experience depth isn't strictly tied to years of service.Experience in making meaningful contributions to business and product outcomes through agile processes or learning from failures is required.An analytical mindset for solving diverse and complex problems with a data-oriented approach is necessary.Experience in designing or enhancing feed, exposure algorithms, or content recommendation structures is crucial.Experience in planning community/content services for global platforms or multinational users is a plus.A background in planning content/community platforms or a keen interest in related domains is highly desirable.Experience in handling all aspects of startups from business/product planning to organizational management is an advantage.Resume RecommendationsClearly outline problem definitions, hypothesis formulations, actions, validations, and results for each product/service/project you've managed.Highlight impacts and learning points from your work rather than simply enumerating tasks to showcase your strengths effectively.

Join Coupang as a Senior Brand Manager for Eats Ads, where you will play a pivotal role in defining and executing advertising strategies for our Eats platform. You will collaborate with cross-functional teams to drive brand growth, enhance customer engagement, and optimize advertising campaigns. This is a unique opportunity to leverage your expertise in brand management to make a significant impact in a rapidly growing sector.

Role overview Tosscareers seeks a Recruiting Business Partner based in Seoul with a proven background in recruitment or HR management. This position plays a key role in shaping and carrying out talent acquisition strategies throughout the company. What you will do Partner with teams across departments to understand and forecast hiring needs Create and improve recruitment strategies to attract qualified candidates Support Tosscareers' employer brand through thoughtful engagement and clear communication Maintain a positive and respectful experience for every candidate Build and nurture relationships with potential future hires Requirements Minimum 7 years of experience in recruitment or HR management Strong skills in collaboration and communication Background in developing and implementing hiring strategies

Join Alo Yoga as an Inventory Analyst, where you will play a pivotal role in managing and optimizing inventory levels to ensure that our products are always available for our customers. Your analytical skills will help us maintain operational efficiency and improve our supply chain processes.

CLO Virtual Fashion is a pioneering company specializing in 3D garment simulation algorithms, providing comprehensive services from conceptualization to design, manufacturing, marketing, fitting, and styling.Founded in 2009, CLO Virtual Fashion is committed to creating a new ecosystem in digital fashion.With our clothing design software, including CLO, Marvelous Designer, and Jinny, as well as platforms like CLO-SET and CONNECT, we are involved in every aspect of the clothing journey, building efficient and sustainable workflows. Our solutions allow real garments and digital clothing to function seamlessly within the CLO system.Leading the global digital fashion market, CLO Virtual Fashion operates 14 offices across 12 countries including Asia, North America, Europe, and South America, continuously expanding with numerous clients worldwide.Position OverviewWe are seeking a Business Development Manager to join the CLO Tribe and help us widely apply 3D garment simulation technology in the fashion and apparel industry.In this role, you will propose the company’s vision and products to prospective clients, lead the development of practical implementations, and suggest optimized workflows to clients. Additionally, you will collaborate with the 3D Design & Implementation team to ensure appropriate support and training for both domestic and international clients.Hiring Process[Document Review] → [1st Interview] → [2nd Interview/Reference Check] → [Compensation Negotiation] → [Final Acceptance]* The first interview will include a presentation on a pre-assignment and an English language interview.* Additional interviews may be conducted if necessary.Please submit the following documents:▶ One copy each of your resume (in Korean and English) and cover letter- Please include your English proficiency test scores in your resume (i.e., TOEIC, TOEFL, IELTS).- Your cover letter must include your career vision and motivation for applying to CLO.※ Applications that do not comply with these requirements will not be considered.

About Coupang Coupang is a global e-commerce company headquartered in Seoul, South Korea. Our mission centers on making shopping, dining, and daily living simpler for customers. As a publicly listed company with startup roots, we continue to grow quickly in the domestic commerce market, earning customer trust through reliable service and innovation. We encourage employees to act with an entrepreneurial mindset, take initiative, and drive new ideas forward. This culture of agility and bold decision-making supports both individual and company-wide growth. Every team member plays a part in shaping the future of commerce by tackling challenges and finding better ways to serve customers. Role Overview: Product Planning Manager, Rocket Delivery (Stationery) The Product Planning Manager for Rocket Delivery (Stationery) will join Coupang's Retail team, which is responsible for growing the Rocket Delivery business. This role focuses on designing category strategies and building revenue structures for the stationery segment, helping set new benchmarks in distribution. Senior professionals who thrive on data-driven decisions and customer-focused strategies will find opportunities to influence business direction and outcomes. Coupang values bold action and original thinking, especially from those who have demonstrated their impact through proactive, unconventional approaches. What You Will Do Develop and execute category strategies for stationery within Rocket Delivery. Shape revenue models and drive business growth in the stationery segment. Set new standards in the distribution industry through innovative planning and execution. Collaborate with cross-functional teams to translate data insights and customer needs into actionable plans. Contribute to the ongoing expansion and success of Coupang's Rocket Delivery service. Who We’re Looking For Experience in product planning, category management, or a related field (stationery or e-commerce preferred). Proven ability to drive business growth through data analysis and customer-centric strategies. Comfort with taking initiative and pursuing bold, innovative solutions. Strong communication and collaboration skills. Location This position is based in Seoul, South Korea.

ESR Group is a prominent owner and manager of real assets across the Asia-Pacific region, specializing in logistics real estate, data centers, and energy infrastructure that support the digital economy and supply chains for a diverse range of investors, clients, and communities. Our fully integrated real asset fund management and development platform aims to generate value and growth opportunities for our international investor portfolio. We provide modern space solutions that help our clients achieve their ambitions across Australia, New Zealand, Japan, South Korea, Greater China, Southeast Asia, and India, with an expanding presence in Europe.The Group Leader / HR Business Partner for Korea is responsible for delivering exceptional, end-to-end HR services to the Korea business, ensuring effective execution, compliance, and a positive employee experience across multiple legal entities.Additionally, this role serves as a trusted HR Business Partner to the Korea leadership team, fostering organisational effectiveness, talent management, employee engagement, and performance enhancement.As part of the ESR global HR community, you will also play a key role in driving the ongoing transformation of ESR’s HR delivery model by collaborating with ESR Global Centres of Expertise (COEs) and Shared Services to enhance consistency, scalability, and efficiency while keeping HR closely aligned with business needs.Key Responsibilities:Local HR Delivery & Operations: Provide comprehensive HR services throughout the employee lifecycle, including recruitment support, onboarding, payroll management, benefits administration, performance management, employee relations, and offboarding.Ensure compliance with Korean labor laws and employment regulations, proactively adapting HR practices as necessary.Oversee payroll and HR administration across various legal entities, ensuring accuracy, timeliness, and robust controls.Act as the primary point of contact for employees and managers regarding HR policies, processes, and employment matters.Maintain accurate HR data and employee records, ensuring system integrity across HR platforms.HR Business Partnering with Leadership:Serve as a trusted advisor to the Korea leadership team on people and organizational matters, with a profound understanding of local business dynamics.Support leaders with:Workforce planning and organizational designPerformance management and employee developmentEmployee relations and risk managementLeadership effectiveness and team dynamicsProvide practical, solutions-oriented HR guidance that balances business priorities, employee experience, and Group governance.Compensation, Performance & Rewards:Lead the local implementation of ESR’s Group compensation framework, ensuring alignment with Group principles while considering local market practices and legal requirements.

Mission‘We create technology that enhances everyday offline experiences’At Miso, our mission is to improve the real-life experiences of people using our services.In one phrase, Miso embodies the culture of “working hard on what matters most.”To achieve this, we prioritize our customers, clearly communicate our goals, and uphold the highest standards in everything we do.What is Miso?Miso is the leading O2O home service platform in South Korea.Under the vision of providing “hotel-like service in your home,” we aim to offer experiences that enhance offline living. Just as consumers turn to Amazon or Coupang for product purchases, they can swiftly resolve cleaning, moving, and remodeling needs through the Miso app.Since our inception in 2016, starting with home cleaning services, we have expanded our business scope to include moving, cleaning, pet sitting, and interior design. With a remarkable annual growth rate of 2X, we achieved the top position in housekeeper services within just two years of launch and currently operate over 180 services. Join us to be a part of this explosive growth journey at Miso.In 2023, we surpassed 5 million cumulative customers and boast a re-utilization rate of over 85%!Our total investment amounts to approximately 13 billion KRW, with significant backing from leading venture firm Y Combinator, which invested 3.1 billion KRW.Discover more about Miso Makers on our official blog!- What drives the rapid growth of South Korea's top home service, Miso? Read more- What is the work culture at Miso? Explore hereResources for Future Miso Makers:- Notion Overview: Visit here- Tech Blog: Read our tech insights- YouTube Channel: Watch our videos- CEO Interview (EO Channel): Watch the interview- Next Unicorn: Miso recognized as Forbes Asia’s 100 Most Promising Companies- Miso featured as a high-growth company in the Financial Times!

Join Our Team! The Finance Data System Developer at Toss Bank will be part of the Finance Data Platform Team within the Data Division. This team is responsible for managing management accounting and financial ALM simulation systems. We utilize the Hadoop Ecosystem and open-source environments to manage finance data. Your Responsibilities: Collaborate closely with the financial analysis team to design and manage management accounting systems. Work in tandem with the financial ALM team to design and develop ALM simulation systems. Engage in workflow development and automation tasks using Hadoop Ecosystem and open-source solutions. Ideal Candidate: Experience in management accounting or ALM system management within the financial sector is required. Proficiency in implementing business logic using Java or Python is essential. Strong SQL skills are necessary. Experience in designing marts and scheduling for financial analysis or ALM is preferred. Experience in developing management accounting or ALM systems utilizing Frontend/Backend technologies is a plus. Familiarity with data processing technologies in the Hadoop ecosystem is advantageous. Resume Tips: Please include the following in your application: a description of a problem you solved through automation or with a new approach, and an experience where you deeply learned a new technology. Join the Toss Bank Journey: Application Submission > Job Interview > Cultural Fit Interview > Reference Check > Compensation Discussion > Final Offer and Joining. Important Notes: False information in your resume or disciplinary issues in your work history may lead to cancellation of your application. Candidates with disqualifying factors as per Toss Bank’s employment regulations may also have their applications canceled. Individuals with disabilities and national veterans are given preference according to relevant laws.

Join Toss Securities as an HR Business Partner!At Toss Securities, our HRBP plays a pivotal role by acting as the Chief Human Resources Officer (CHRO) for their designated organization. This role requires close collaboration with the leadership group, including the CEO and Heads of various departments, within a horizontally structured and highly flexible work environment.As a strategic business partner, you will oversee the entire HR cycle from onboarding to offboarding, driving the growth and success of your organization and the broader Toss community.About the Team You Will JoinYou will be part of the People Solution Partner Team within the People & Culture Division, working collaboratively with team members and fellow HRBPs.Your Key ResponsibilitiesDesign and implement HR strategies that support sustainable innovation at Toss Securities, continuously planning, developing, and enhancing related policies and systems.Engage in ideation and strategic discussions with colleagues to drive organization-wide institutional changes based on a deep understanding of business operations.Facilitate regular discussions with the leadership group to identify optimal solutions that propel organizational success.Support the design and restructuring of organizational structures that align with the growth phases of your designated teams.Execute on HR cycles, including workforce planning and placement, organizational design, career development, compensation, and leadership coaching, utilizing a strong understanding of technology trends to enhance the engineering culture.Participate in the planning and improvement of policies and systems that affect the entire Toss community.Contribute to new business planning and incubating stages by defining and setting up necessary workforce needs.Ideal Candidate ProfileMinimum of 4 years of experience in Human Resource Management (HRM), including compensation and evaluation, or equivalent experience.A mindset geared towards 'unlearning'—the ability to adapt and reshape existing knowledge to thrive in new environments.Exceptional logical persuasion skills with flexible communication abilities.Strong adaptability and drive in a fast-paced environment.Join Our Journey at Toss SecuritiesThe hiring process includes document submission, job interviews, cultural fit interviews, reference checks, negotiation of terms, and final acceptance.Please NoteFalse information in your resume or disciplinary issues in your work history may lead to cancellation of the hiring process.Individuals who are prohibited from hiring under Toss Securities' regulations may also have their applications canceled.We provide preferential treatment to disabled individuals and those eligible for national veterans’ benefits in accordance with relevant laws.A Message for Potential Colleagues"If you are eager to create exhilarating success stories in the world’s fastest-growing securities firm and experiment with flexible HR policies in an IT startup environment, now is the perfect time to join us!"

Join us in transforming the way customers experience shopping within the financial services ecosystem.Toss Commerce is dedicated to creating an effortless shopping experience that allows customers to discover and enjoy products with ease.We leverage machine learning for personalized recommendations and advertising, providing both convenience for customers and growth opportunities for sellers through enhanced sales performance and operational efficiency.We aim to connect high-quality products with customers naturally, fostering a growth-oriented environment for customers, sellers, and the platform alike.About the Position:As a Platform Product Owner, you will establish semi-annual goals for your domain and lead efforts to achieve them.You will have the autonomy to make key decisions regarding business direction, revenue, and monetization, setting objectives and strategies through comprehensive discussions with teams and stakeholders.Your role involves designing and managing common systems such as catalogs, pricing, promotions, orders, settlements, and seller tools, ensuring a stable platform for sellers and users to grow rapidly.You will build a foundation that supports the rapid growth of various services while maintaining platform reliability and scalability.Key Responsibilities:Design and operate core platform systems including catalogs, pricing, promotions, and order/settlement processes.Facilitate stable expansion across multiple product teams through common components and data standardization.Ensure scalability and data reliability, minimizing unnecessary costs and operational risks.Lead internal stakeholders in effectively implementing and utilizing the platform.Ideal Candidate:You have experience designing and operating platform products within complex domains.You excel at change management and stakeholder alignment, capable of designing scalable structures while ensuring data reliability and operational quality.You are passionate about creating the foundation for sellers and internal teams to grow together.Additional Information:We are open to considering applicants for roles beyond the Platform Product Owner position.We will review your experiences and strengths to recommend the most suitable position for you.If you have specific areas of interest, you can also apply through individual postings listed above.Feel free to apply through this listing as it covers all positions without duplication.Resume Tips:Clearly outline your experiences using frameworks such as problem definition → hypothesis development → execution and validation → results, or problem definition → solution derivation → collaboration with stakeholders → final outcomes.It is beneficial to include your insights and the impact of your contributions rather than simply listing responsibilities.

Join Accor Hotels as the Director of People and Culture, where you will play a pivotal role in shaping our company culture and aligning our human resource strategies with business objectives. You will be responsible for leading initiatives that promote employee engagement, development, and wellness while fostering an inclusive workplace. This leadership position requires a strategic thinker with a passion for people management and a commitment to excellence.

Intuitive Surgical, Inc. is seeking a Senior Operations Specialist based in Seoul. This position plays a key role in refining daily operations, with a focus on process improvement and supporting the company’s broader objectives. Key responsibilities Review and analyze current operational workflows to identify areas for improvement Recommend and implement changes that enhance efficiency Collaborate with teams across the organization to align operations with business goals Contribute to the development and sharing of best practices for ongoing performance optimization Requirements Strong analytical skills with close attention to detail Experience addressing and resolving complex operational challenges Ability to work effectively with colleagues from various departments Dedication to continuous improvement in operational processes This position provides an opportunity to shape how Intuitive Surgical advances its mission in the field of surgery.

Role overview Tosscareers seeks a Sales Leader (BPO Business Development Executive) based in Seoul. This position centers on expanding BPO sales, setting strategy, and leading a team to reach ambitious targets. Success in this role depends on a strong understanding of the BPO industry, an eye for new market opportunities, and the ability to create long-term client partnerships. What you will do Grow business through focused BPO sales efforts Create and implement strategic sales plans Guide and motivate the sales team to surpass targets Spot and pursue new opportunities in the BPO market Develop and sustain strong relationships with clients Location This role is based in Seoul.

About Toss Insurance Toss Insurance was founded to reshape the insurance sector within the financial ecosystem. The team is building a platform that helps insurance consultants use their expertise and engage more deeply, so they can address customer needs more effectively. This work aims to transform how people experience insurance consultation, contracts, and management, changing the structure of the insurance business itself. Role Overview: Platform Product Owner Design and improve the core systems and platforms that support Toss Insurance’s services. Define and refine foundational tools used by insurance consultants and internal teams, covering consultation, contracts, customer data, and operations. Focus on building a strong platform foundation rather than individual features, supporting productivity and scalability across the organization. Work as a key member of the product team, shaping products that reflect the structure and flow of the insurance business. Main Responsibilities Platform Product Strategy Analyze the full process from consultation to contract maintenance, identifying platform challenges. Set platform roadmaps and priorities aligned with business goals. Balance immediate improvements with long-term strategy. Problem Definition and Structuring Use user experience data from consultants, operations, and customers to define issues. Break down complex workflows into actionable product tasks. Product Discovery and Delivery Lead the process from forming hypotheses through validation, launch, and ongoing improvement. Work closely with designers, front-end and back-end engineers, and infrastructure/security specialists. Oversee timelines and quality to ensure results are delivered. Platform Improvement and Adoption Continuously enhance shared systems to support daily operations. Promote adoption and drive gains in efficiency, productivity, and stability. Stability and Compliance Address privacy, security, and compliance needs through product solutions. Lead efforts to build stable, scalable system architecture. What We Look For Experience defining and leading problem-solving with both customer and internal perspectives. Ability to break down complex challenges using data and turn them into clear plans. History of collaborating with a range of stakeholders to complete projects. Experience setting priorities and managing resources across multiple projects. Interest in building structures that help products, teams, and businesses grow together. Preferred Qualifications Background in planning or operating platforms, back-office, or B2B systems. Familiarity with insurance, finance, or compliance topics. Understanding of technology-based systems, including infrastructure, data, and security. Experience improving products in organizations experiencing rapid growth. What to Expect Direct involvement in designing the core flow of the insurance business, building both domain knowledge and product expertise.

Join our dynamic team at tsmg as a Junior Team Lead where you will play a crucial role in the supervision and execution of data collection projects tailored for the Asian market. This position requires you to coordinate with field teams, ensure that project milestones are achieved, and utilize your understanding of the local market to enhance participant recruitment and maintain data integrity. This is a fantastic opportunity for an early-career professional looking to hone their leadership skills while making significant contributions to impactful research and operational initiatives.

We are seeking a dynamic and results-driven Enterprise Account Executive to join our expanding team in South Korea. In this pivotal role, you will be responsible for driving sales growth and building strong relationships with enterprise clients. Your expertise in account management and a deep understanding of our innovative solutions will enable you to deliver exceptional value to our customers.

Role Overview Blue Bottle Coffee is looking for a Supply Chain Specialist to support our operations in Seoul. This role focuses on keeping products moving smoothly from suppliers to our cafes. Attention to detail and strong analytical skills are essential. What You Will Do Manage and optimize inventory across locations Work closely with suppliers to strengthen relationships Identify ways to improve supply chain efficiency Support daily operations to ensure our cafes stay stocked What We Look For Experience with inventory management or supply chain operations Strong analytical and organizational skills Attention to detail Interest in delivering high-quality coffee experiences This position is based in Korea. Join us to help deliver great coffee to our community.